Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

Trilogy; Valladolid; A distancia; USD 60.000; Jornada completa

Descripción de la vacante

Join Trilogy as a Senior Technical Support Engineer and revolutionize technical support. This remote role requires exceptional problem-solving skills and the ability to tackle complex challenges, bridging human expertise with advanced AI systems. With a competitive salary of $60,000 annually, you'll be part of a dynamic team focused on innovation and excellence in customer support.

Formación

• 4+ years of experience in technical support or engineering roles.
• Mastery of generative AI tools and workflow automation.
• Exceptional self-learning capabilities.

Responsabilidades

• Resolve complex technical challenges that surpass AI capabilities.
• Enhance AI systems through technical expertise.

Conocimientos

Problem-solving

Self-learning

Technical expertise

Herramientas

Generative AI tools

Descripción del empleo

Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

Join to apply for the Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD role at Trilogy

Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

14 hours ago Be among the first 25 applicants

Join to apply for the Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD role at Trilogy

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

30.00 / hr - $30.00 / hr

Ready to revolutionize technical support? Forget everything you know about traditional customer service – we're rewriting the rulebook.

At Trilogy, we've mastered the art of intelligent support across our 100+ enterprise software products. While our cutting-edge AI handles routine inquiries, we're seeking exceptional problem-solvers to tackle the challenges that keep even machines scratching their digital heads.

This isn't your average support role. If you're looking for training wheels or a gentle learning curve, keep scrolling. We need sharp minds who thrive on complexity, engineers who see "impossible" as a challenge, and problem-solvers who can hit the ground running at full sprint.

Think you can keep pace in an environment where every ticket is a puzzle waiting to be solved? Where your technical expertise meets artificial intelligence to create customer support excellence? Then we might just have your next career-defining opportunity.

What You Will Be Doing

Dive into the intersection of human ingenuity and artificial intelligence :

• Master the art of resolving complex technical challenges that surpass our AI's current capabilities
• Bridge the gap between human expertise and machine learning, helping our AI systems evolve and improve
• Transform difficult customer problems into opportunities for system-wide enhancement

What You Won’t Be Doing

Let's be crystal clear about expectations :

• There's no extended onboarding period – you'll need to master multiple products within your first 30 days
• Don't expect hand-holding or constant guidance – self-sufficiency isn't just preferred, it's required

Senior Technical Support Engineer Key Responsibilities

Your mission, should you choose to accept it :

• Serve as the crucial bridge between advanced AI systems and complex customer challenges, delivering solutions that set new standards in technical support
• Continuously enhance our AI capabilities through your technical expertise and problem-solving insights

Basic Requirements

The non-negotiables :

• 4+ years of battle-tested experience in technical support or engineering roles
• Demonstrated mastery of generative AI tools, including workflow automation and custom GPT development (basic prompt engineering won't cut it)
• Exceptional self-learning capabilities and independent problem-solving skills

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things : Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD / hour, which equates to $60,000 USD / year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Engineering, Information Technology, and Customer Service
• Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting

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