Salesforce Client Lead

Omegacrmconsulting; Valladolid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in technology-driven marketing seeks a Client Lead to enhance customer interactions and satisfaction. This role involves managing client relationships, setting sales targets, and collaborating with project managers to ensure project success. The ideal candidate will have extensive experience in sales and consulting, particularly within the Salesforce ecosystem, and will thrive in a flexible work environment.

Servicios

Permanent contract

Flexible schedule

Home office options

Certifications and professional development

Health insurance

Flexible benefits

Participation in social responsibility initiatives

Formación

• Minimum 6 years in business/technology consulting.
• Experience in international projects.

Responsabilidades

• Manage client interactions and set sales targets.
• Collaborate with PMs to ensure project success.
• Identify up-selling and cross-selling opportunities.

Conocimientos

Sales

Lead Generation

Relationship Building

Deal Closing

Project Management

Client Satisfaction

Herramientas

Salesforce

Descripción del empleo

Omega CRM, a Merkle & Dentsu company with over 20 years of experience in technology-driven marketing and customer experience services, is seeking a Client Lead. This role focuses on developing customer interactions throughout their Customer Journey Map to enhance satisfaction and loyalty.

The Client Lead manages client interactions, leveraging experience in sales, lead generation, relationship building, and deal closing. They set sales targets, analyze performance data, and forecast future results to achieve company goals. They also collaborate with project managers (PMs) to ensure project success, addressing potential gaps and proposing solutions.

Key responsibilities include:

1. Offering continuous value to existing clients and leading consultancy sessions for future needs.
2. Managing negotiations, preparing, and presenting commercial offers, and communicating with clients during presales.
3. Sharing sales strategies, objectives, and digital transformation roadmaps with PMs.
4. Collaborating with PMs/DMs during project execution, attending progress meetings, and resolving issues.
5. Managing scope changes and monitoring project progress, budgets, and timelines.
6. Identifying up-selling and cross-selling opportunities and conducting project retrospectives.
7. Engaging in client satisfaction surveys and success story documentation.
8. Understanding team members' skills and motivations, assisting in team allocation, and communicating staffing needs.
9. Contributing to project delivery, risk management, and deadline adherence.

Experience and Skills:

• Experience with Salesforce ecosystem.
• Minimum of 6 years in business/technology consulting.
• Previous project management experience.
• Experience in international projects.
• Proficiency in English; additional European languages are a plus.

What We Offer:

• Permanent contract, flexible schedule, and home office options.
• Certifications and professional development opportunities.
• Health insurance and flexible benefits.
• Participation in social responsibility initiatives.

About Us:

Our mission is to accelerate our customers' business experience through innovative, data-driven omnichannel solutions across various sectors. As one of Europe's top Salesforce partners, our diverse team of over 550 professionals values knowledge, collaboration, and innovation, fostering a culture aligned with our core values: Talent, Flexibility, Commitment, and Innovation.