Lead Power System Engineer (m / w / d)

ILF Group Holding GmbH; Donostia/San Sebastián; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

InPost Group is seeking a Tech Support Engineer to join their Helpdesk team. This role involves providing first-level technical support for hardware, software, and network issues. You will troubleshoot devices, manage IT infrastructure, and assist users with system access and configurations. The position requires strong troubleshooting skills, excellent communication, and a proactive attitude. Opportunities for professional growth and a hybrid work environment are offered.

Servicios

Opportunities for professional growth

Hybrid work environment

Access to e-learning platforms

Flexible working hours

Formación

• 1-3 years of experience in IT support or Helpdesk roles.
• Proficiency in English; knowledge of additional languages is a plus.

Responsabilidades

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain Windows and macOS devices.
• Document troubleshooting steps and resolutions in the ITSM system.

Conocimientos

Troubleshooting

Communication

Customer Service

Educación

IT-related degree or certifications

Herramientas

SCCM

JAMF

TeamViewer

JIRA

ServiceNow

Descripción del empleo

Direct message the job poster from InPost

InPost Group is an innovative European out-of-home deliveries company, revolutionizing parcel delivery to customers. Operating across several countries, our network of intelligent lockers offers a fast, convenient, and secure delivery option. InPost Group is publicly traded, with a market capitalization of about $5 billion as of March 2023. With over 30,000 employees worldwide, we are one of Europe's largest out-of-home delivery providers, committed to sustainable and efficient delivery solutions that meet evolving customer needs.

Job Description

As a Tech Support Engineer in the Helpdesk team, you will provide first-level technical support for hardware, software, and network issues across offices and remote locations. Your role involves troubleshooting devices, managing IT infrastructure, and assisting users with system access and configurations.

This hands-on, user-facing role supports daily IT needs and collaborates with Windows Admins, Networking, and other IT teams for escalations.

Responsibilities :

1. Act as the first point of contact for IT requests, supporting hardware and peripherals (laptops, desktops, tablets, printers, mobile devices).
2. Diagnose hardware failures and coordinate repairs with the Hardware Asset Management team.
3. Install, configure, and maintain Windows and macOS devices, ensuring compliance with IT policies.
4. Perform software installations, patches, and updates, coordinating with Windows Admins as needed.
5. Maintain and troubleshoot office IT equipment, including video conferencing systems, digital signage (MagicInfo), and printers.
6. Assist with IT onboarding, providing setup, documentation, and training for new employees.
7. Support MFA resets, VPN issues, and network connectivity troubleshooting.
8. Create and manage guest Wi-Fi accounts and oversee secure remote access.
9. Prioritize and triage tickets related to hardware, network, and software issues.
10. Document troubleshooting steps and resolutions in the ITSM system (JIRA, ServiceNow, etc.).
11. Collaborate with Service Desk and infrastructure teams for escalations requiring deeper investigation.
12. Proactively communicate known issues and outages to minimize user impact.
13. Contribute to documentation and FAQs for end-user troubleshooting.
14. Identify recurring problems and suggest improvements to IT services.

Qualifications :

1. 1-3 years of experience in IT support or Helpdesk roles.
2. IT-related degree or certifications preferred.
3. Strong troubleshooting skills in Windows 10/11 and macOS.
4. Basic knowledge of Active Directory.
5. Familiarity with networking concepts (IP, VPNs, Wi-Fi).
6. Experience with remote support tools (SCCM, JAMF, TeamViewer).
7. Knowledge of MDM for iOS and Android is a plus.
8. Excellent communication and customer service skills.
9. Ability to multitask, prioritize, and work under pressure.
10. Proactive attitude and willingness to learn.
11. Proficiency in English; knowledge of Spanish, Italian, Polish, French, or Portuguese is a plus.

WHY THIS ROLE MATTERS

The Helpdesk team is essential in ensuring smooth IT operations, supporting employees to work without disruptions. Your work minimizes downtime, enhances user experience, and keeps the organization moving forward.

Why InPost?

• Opportunities for professional growth.
• Hybrid work environment; initial commute to Villanova may be needed once or twice a week.
• Opportunities to develop new skills and competencies.
• Access to e-learning platforms.
• Flexible working hours (8 am to 7 pm).