Veeva Crm Project Manager

buscojobs España; Ourense; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in Customer Experience services is seeking a Veeva CRM Project Manager to oversee project management activities. The role involves supporting pre-sales, managing client relationships, and ensuring project success in the pharma sector. Candidates should have extensive CRM experience and proficiency in agile methodologies.

Servicios

Permanent contract

Flexible schedule for work-life balance

Training and certifications

Home office options

Flexible compensation

Health insurance

Formación

• At least 5 years in project management roles.
• Minimum 3 years in end-to-end CRM implementations.
• Experience in CRM and marketing automation projects in the pharma sector.

Responsabilidades

• Manage project progress to meet deadlines, scope, and budget.
• Lead project demos and issue resolution during implementation.
• Evaluate project success and areas for improvement post-completion.

Conocimientos

Project Management

Agile Methodologies

Client Relationship Management

Data Integration

CRM Implementation

English Proficiency

Herramientas

Veeva

Salesforce Platform

Salesforce Marketing Cloud

Jira

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with over 20 years of experience in technology applied to marketing and customer relationship management. We are seeking a Veeva CRM Project Manager.

Responsibilities:

1. Support pre-sales activities including solution design, estimation, planning, and assumptions; communicate client vision and expectations to the project team.
2. Assign and supervise team tasks, managing resources and absences.
3. Manage project progress to meet deadlines, scope, and budget.
4. Handle change requests, informing all stakeholders of impacts.
5. Provide project updates to clients and Customer Success Managers; lead follow-up meetings and steering committees.
6. Alert management of deviations; establish communication and risk mitigation plans.
7. Monitor project documentation and ensure quality standards are met.
8. Lead project demos and issue resolution during implementation.
9. Maintain client relationships and ensure satisfaction.
10. Evaluate project success and areas for improvement post-completion.
11. Send customer satisfaction surveys.
12. Identify upselling and cross-selling opportunities.
13. Lead team retrospectives and suggest internal improvements.
14. Participate in team development, training, and supervision to enhance skills.

Experience Needed:

• At least 5 years in project management roles.
• Minimum 3 years in end-to-end CRM implementations.
• Experience with agile methodologies (SCRUM, Jira, etc.).
• Experience in CRM and marketing automation projects in the pharma sector, including lifecycle management and digital ecosystem integration.
• Proficiency with tools such as Veeva, Salesforce Platform, Salesforce Marketing Cloud.
• Experience with data integration (master and transactional data).
• Advanced level of English.

What We Offer:

• Permanent contract.
• Flexible schedule for work-life balance.
• Training and certifications with our main partners.
• Home office options.
• Flexible compensation (public transport, meal tickets, etc.).
• Health insurance.
• Our commitment to social responsibility: Omega in action.

About Us:

Omega CRM, part of Merkle, is a global digital company enhancing the Business Experience (BX) through customer-centric solutions, technology, and AI-driven data. As part of dentsu, we form Spain's largest Customer Experience Management agency, offering integrated media, creativity, content, technology, and strategy solutions. With over 23 years of experience, a diverse team of 580+ professionals, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain. We serve industries such as Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer service, eCommerce, marketing, and analytics solutions. Our client satisfaction rating is 4.9/5, and we have received awards including Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.