Customer Care Professional - B2B - German Speaking

AMEX; Comunidad Valenciana; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Customer Care Professional, where you'll provide world-class service to commercial customers. In this dynamic role, you will build meaningful relationships, address inquiries, and ensure customer satisfaction through effective communication and problem-solving. This innovative firm values personal excellence and offers a supportive environment for professional growth. With a hybrid working model and comprehensive benefits focused on well-being, you'll have the opportunity to thrive both personally and professionally. If you're passionate about delivering outstanding service and enjoy a fast-paced, collaborative atmosphere, this is the perfect opportunity for you.

Servicios

Comprehensive medical, dental, and vision insurance

Flexible working model

Generous paid parental leave

Access to wellness centers

Confidential counseling support

Career development opportunities

Formación

• Fluent in German and English with strong communication skills.
• Ability to work in a fast-paced environment and multitask effectively.

Responsabilidades

• Deliver exceptional customer service and resolve inquiries.
• Build relationships with customers and understand their needs.
• Adapt to changing environments and meet productivity targets.

Conocimientos

German proficiency

English proficiency

Verbal communication skills

Written communication skills

Interpersonal skills

Negotiation skills

Problem-solving skills

Multitasking

Herramientas

CLIC

CARE

WCC

@WORK

GLOBESTAR

CAS

Descripción del empleo

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

• Deliver world-class customer service, whilst responding to our Commercial Customers inquiries and concerns
• Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
• Re-prioritize and adapt to an ever-changing environment

Minimum Qualifications :

• Highly proficient in German and English with strong verbal and written communication skills especially in a business context
• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering outstanding service in every interaction with our Customers
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
• Strong interpersonal, communication, verbal and written skills
• Assertiveness to handle difficult conversations
• Confidence to work in a virtual environment; role is hybrid

Preferred Qualifications :

• BTA and Corporate Product Knowledge an advantage
• Knowledge of some key systems e.g. CLIC / CARE / WCC / @WORK / GLOBESTAR / CAS preferred
• Excellent negotiation, influencing and resourcefulness skills
• Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Customer Care Professional • Madrid, Madrid, Spain