Customer Care Project Support Officer - VIE Contract

卡湯晩; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative global healthcare company is seeking a Customer Care Project Support Officer for its iShift Program. This exciting role involves designing standardized processes to enhance business value and delivering cutting-edge tools for the Supply Chain function. You will collaborate with diverse teams to ensure successful project implementation and support customer service functionalities. Join a forward-thinking organization committed to improving lives through science and enjoy numerous opportunities for personal and professional growth while making a meaningful impact in healthcare.

Formación

• Relevant work experience in project support and customer care.
• Experience with SAP S/4HANA and business process design.

Responsabilidades

• Coordinate activities for the iShift program implementation.
• Support designing core processes within SAP focused on Customer Service.

Conocimientos

Communication Skills

Organizational Skills

Planning Skills

Microsoft Office Suite

Team Collaboration

Problem Solving

Educación

Master’s Degree in Business

Master’s Degree in Supply Chain Management

Master’s Degree in Economics

Herramientas

SAP S/4HANA

Descripción del empleo

Customer Care Project Support Officer - VIE Contract

• Location: Spain, Barcelona
• Target start date: 01/07/2025

iMove, the Sanofi VIE Program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein, and Iceland) aged between 18 and 28.

PLEASE NOTE: Since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.

PLEASE NOTE: Applications submitted only in French cannot be considered by our non-French speaking partners at Sanofi worldwide. Therefore, only applications submitted in English will be considered. Please ensure you apply with your personal email address.

About the job

We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous attention to detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families. Your role as Customer Care Project Support Officer VIE within our Manufacturing and Supply team will be to support the iShift Program by:

• Designing standardized end-to-end processes to generate business value for the Group and deliver best-in-class collaborative solutions to our Customers.
• Delivering innovative, state-of-the-art tools and processes enabling Supply Chain as a Global Function.
• Securing Customer Care functionalities in the SHIFT program and ensuring consistency of business and IT architecture.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Support and coordinate business-related activities for the implementation of the iShift program, processes, and tools according to the roadmap, timelines, and overall program guidelines.
• Provide support for designing and implementing core standardized processes within SAP S/4HANA focused on Customer Service processes (such as order taking, acceptance, fulfillment, delivery, invoicing, claims, and returns management).
• Collaborate during project phases to ensure testing, training, cutover, and Hypercare support during roll-out, following the RACI matrix.
• Support scoping during deployments, perform gap analysis, define solutions, develop training approaches, and maintain training documentation (e.g., key business rules, process maps, training materials). Ensure localization needs are identified to align with the core model, promote process improvements, and report progress to management.
• Identify human and organizational change impacts and collaborate with change management teams to organize actions.

About you

Experience:

• Relevant work experience aligned with the responsibilities outlined.

Soft and technical skills:

• Excellent communication and interaction skills, eager to learn.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational and planning skills.
• Accountability, reliability, and transparency.
• Open-mindedness and active listening skills.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).

Education:

• Master’s Degree in Business, Supply Chain Management, Economics, or related fields.

Languages:

• Fluent in English; Spanish knowledge is a plus.

Why choose us?

iMove is a unique program tailored for European youth interested in challenging themselves with meaningful assignments worldwide. Sanofi is committed to investing in young talents who will drive future success. The program offers responsibilities and growth opportunities across various functions and countries, uniting passionate people to make a difference in healthcare. Joining the iMove Work Abroad Program is a chance to make an impact through your work.

#LI-EUR

Pursue progress, discover extraordinary.

Better medications, better outcomes, better science—progress requires people from diverse backgrounds, locations, and roles, united by the desire to make miracles happen. Let’s be those people.

At Sanofi, we provide equal opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, or gender identity.

Watch our ALL IN video and learn about our Diversity, Equity, and Inclusion initiatives at sanofi.com.