User Onboarding Manager, Stripe Accelerate

Icebreaker; Comunidad Valenciana; Presencial; EUR 46.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a User Onboarding Manager to enhance customer experiences through effective guidance and support. This role involves collaborating with sales and onboarding teams to ensure successful Stripe implementations for users. You will lead the onboarding process, driving continuous improvement initiatives while measuring user progress. If you are passionate about customer success and thrive in a dynamic environment, this opportunity allows you to make a significant impact in a fast-paced financial technology landscape, ensuring that clients achieve their goals with the platform.

Servicios

Equity

Health Benefits

Wellness Stipends

Retirement Plans

Company Bonus

Formación

• 1-3 years of relevant experience in a customer-facing role.
• Strong analytical and operational skills with a focus on user engagement.

Responsabilidades

• Guide users through the Stripe implementation process and ensure smooth onboarding.
• Monitor project health and coordinate delivery with Onboarding Specialists.

Conocimientos

Customer Engagement

Analytical Skills

Communication Skills

Project Management

Operational Capabilities

Educación

Bachelor's Degree in Technology or Business

Project Management Certification

Herramientas

APIs

Descripción del empleo

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Stripe Professional Services team is focused on helping all our customers, from global enterprises to ambitious startups, quickly adopt and integrate Stripe's capabilities. Our Stripe Accelerate offering is a core part of our services portfolio, primarily supporting startups and SMBs with a more scalable onboarding approach.

Users receive proactive guidance from our Accelerate team to ensure a successful launch, with a 90-day onboarding engagement. Users also gain access to a personalized online user portal and implementation resources to stay aligned with Stripe's best practices.

What you’ll do

As the User Onboarding Manager, you'll own the relationships with our customers and be responsible for guiding them to successful Stripe implementations. Working closely with our Accelerate Onboarding Specialists team, you'll proactively engage users and shepherd them through the integration process.

Responsibilities

• Proactively engaging and guiding users through the Stripe implementation process.
• Closely partnering with our sales team (Account Executives) to ensure a smooth handoff, including deal scoping and making sure users have the right level of implementation offering attached.
• Unblocking and enabling users by facilitating internal Stripe processes and managing Stripe-owned tasks on their behalf.
• Monitoring the Sales pipeline for upcoming projects and managing the health of your portfolio of user projects overseen by your squad of Onboarding Specialists.
• Leading and coordinating end to end delivery of the program, Onboarding Specialists, and other Stripe experts to deliver onboarding support and address user questions.
• Driving continuous improvement of the Accelerate onboarding offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence.
• Measuring and reporting on the progress and completion of user implementations.

Who you are

We’re looking for enthusiastic and resilient individuals committed to going above and beyond for our customers. If it sounds like you, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• Corporate internship or 1-3 years of relevant professional experience
• Experience in a customer-facing environment
• Strong analytical, quantitative, and operational capabilities
• Comfort in operating in a highly ambiguous and fast-paced environment
• Experience collaborating on multiple projects or initiatives simultaneously
• Bachelor or equivalent degree in a related field (technology, business administration, project management, etc.)
• Exceptional communication and presentation skills in Spanish and English

Preferred qualifications

• Strong technical aptitude
• Project management training or certification
• Ability to communicate in some other language in addition to English (French, German, Italian is a bonus)
• Payments / E-commerce experience
• Experience working in a Professional Services organization or in a customer success / support organization
• A familiarity with APIs

Office locations

Madrid, or Dublin HQ

Team

Professional Services

Job type

Full time

Salary and Benefits

The annual salary range for this role in the primary location is €46,400 - €69,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions / sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits / additional compensation for this role may include: equity, company bonus or sales commissions / bonuses; retirement plans; health benefits; and wellness stipends.

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