CSM Manager

Cyberbit; Las Palmas de Gran Canaria; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading cybersecurity training platform is seeking a Customer Success Manager to maintain and expand accounts across Europe and the Middle East. The ideal candidate should have a strong background in SaaS technologies and technical training, with excellent communication skills and a passion for innovative technology. This role involves guiding customers through training objectives and ensuring their success with Cyberbit's offerings.

Formación

• At least 3 years in SaaS-based cybersecurity customer success role.
• Minimum 2 years providing cybersecurity technical training.

Responsabilidades

• Guide analysts through simulated live-fire attacks.
• Monitor customer health through onboarding and success calls.
• Communicate effectively with customers and internal teams.

Conocimientos

SaaS technologies

Technical training

Communication

Educación

Bachelor's degree in cybersecurity

Master's degree in cybersecurity

PhD in cybersecurity

Herramientas

Salesforce

Excel

PowerPoint

Descripción del empleo

Cyberbit - Customer Success Manager (Cybersecurity Focus)

Cyberbit is the world’s leading cyber-security training platform for cyber professionals, serving clients from Fortune 500 companies, universities, governments, and militaries worldwide. Recently recognized as a leader in the Forrester Wave report, Cyberbit deploys real-world attacks using reverse-engineered malware onto virtual corporate networks, enabling users to defend against live attacks using industry-standard security tools. This approach effectively trains cyber professionals and students in detection, response, and attack mitigation techniques.

We are seeking a Cybersecurity-focused Customer Success Manager (CSM) proficient in SaaS technologies and technical training. This individual will play a key role in maintaining and expanding accounts across Europe and the Middle East. The ideal candidate is a self-starter who excels in a fast-paced, innovative startup environment and is passionate about revolutionary technology.

Responsibilities

• Achieve mastery of Cyberbit technologies and customer success playbooks within 1-3 months.
• Guide analysts through simulated live-fire attacks, tailoring approaches based on trainee skill levels and customer objectives.
• Understand each customer’s unique needs and assist them in achieving success by mapping their training objectives to the Cyberbit content catalogue.
• Monitor customer health through onboarding calls, success calls, quarterly reviews, analyzing usage data, and maintaining all metrics in internal tools.
• Communicate effectively with customers and internal teams via PowerPoint presentations, product Q&A, and documentation.
• Possess at least 3 years of experience in a SaaS-based cybersecurity or IT product customer success role and / or project management.
• Have a minimum of 2 years of experience providing cybersecurity technical training.
• Hold a Bachelor's, Master's, or PhD degree in cybersecurity; advanced degrees are a strong advantage.
• Be capable of planning, multitasking, and managing time effectively in a remote environment.
• Fluent in English with excellent written, verbal, and interpersonal communication skills; proficiency in a third language (Spanish, German, or French) is required.
• Strong skills in Excel and PowerPoint.
• Experience with Salesforce is a strong advantage.

If you are not 100% qualified but eager to take on the challenge, we encourage you to apply.

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