Customer Success Manager | France & Benelux

buscojobs España; La Coruña; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Deel, una empresa SaaS en rápido crecimiento, busca un gestor de cuentas para manejar relaciones con clientes en segmentos SMB y ENT. El candidato ideal tendrá experiencia en atención al cliente, habilidades analíticas y será fluido en francés e inglés. Ofrecemos un entorno dinámico y beneficios competitivos, incluyendo flexibilidad de trabajo remoto.

Servicios

Acciones basadas en el rol

Beneficios adicionales según el país

Flexibilidad para trabajar de forma remota

Formación

• Fluidez en francés e inglés.
• Mínimo 2 años de experiencia en atención al cliente.
• Habilidades para construir relaciones y manejar datos complejos.

Responsabilidades

• Gestionar cuentas de bajo gasto en segmentos SMB/MM o ENT.
• Identificar riesgos que puedan llevar a la pérdida de clientes.
• Construir y mantener relaciones con los clientes.

Conocimientos

Relaciones interpersonales

Análisis de datos

Resolución de problemas

Comunicación

Descripción del empleo

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies, our team of 5,000 spans more than 100 countries, speaks 74 languages, and fosters a culture of continuous learning and innovation.

Why should you be part of our success story?

As the fastest-growing SaaS company in history, Deel is transforming global talent connectivity—breaking down borders that limit hiring and careers. We’re building the infrastructure for the future of work, supporting a diverse and inclusive global economy. In 2024, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare in 109 countries, ensuring people are paid and protected worldwide.

Our achievements include CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and recognition on Y Combinator’s top companies list, with a 4.83 rating from 15,000 reviews across platforms.

Joining Deel accelerates your career. You'll work on complex challenges impacting millions and build expertise in transforming global work, backed by a $12 billion valuation and $800 million ARR.

Responsibilities

1. Accounts: Manage a high volume of small spend accounts in SMB/MM or ENT segments.
2. Risk: Identify and flag risks that could lead to customer churn.
3. Relationships: Build and maintain relationships by addressing pain points, offering solutions, and identifying growth opportunities.
4. Product: Act as the voice of the customer, providing feedback to internal teams.
5. Ensure a high-quality customer experience daily.
6. Coordinate with internal teams to respond to customer requests promptly.
7. Drive adoption of platform features to improve retention and customer satisfaction.

Qualifications

Fluent in French and English

Minimum of 2+ years of relevant client-facing experience, preferably in a startup, management consulting, investment banking, or private equity.

Strong relationship-building skills, calm under pressure, and ability to celebrate partners’ successes.

Data-savvy, capable of drawing insights from complex data and translating them into actionable recommendations.

Total Rewards

Competitive pay, scalable benefits, and perks reflecting our commitment to inclusivity and access for all.

Perks

• Stock grants based on role, employment status, and location.
• Additional benefits depending on country and employment status.
• Remote work flexibility, with optional WeWork access.

Equal Opportunity

Deel values diversity and encourages applications from all qualified candidates. We provide accommodations upon request for applicants with disabilities. For more details, visit our careers page and privacy policy.