Project Manager Customer Success (Francés - Inglés -Español)

Orquest - Retail Smart Planning; Asturias; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative company in the retail sector is seeking a dynamic Project Manager to enhance customer success initiatives. This role involves managing projects that add value at every customer interaction, from onboarding to renewals. You will develop tailored strategies, collaborate with product teams, and ensure project implementation aligns with client objectives. Join a passionate international team that values flexibility and results, while enjoying a hybrid work environment and comprehensive benefits. If you are ready to make a significant impact in the retail industry, this opportunity is for you.

Servicios

Medical Insurance

Dental Insurance

Flexible Schedule

Hybrid Working Environment

Formación

• 3+ years of experience as a Project Manager in software development.
• Experience in customer experience/success roles is essential.

Responsabilidades

• Manage Customer Success projects from onboarding to renewals.
• Analyze customer adoption and offer strategic advice for optimization.

Conocimientos

Project Management

Customer Success

Software Development

French Proficiency

English Proficiency

Spanish Proficiency

Deadline Management

Descripción del empleo

Orquest was born to serve the retail industry through Artificial Intelligence Workforce Optimization Software.

Orquest’s mission statement is "Every customer must be a reference and success” drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our software, service, and support.

That's why we're looking to recruit an outstanding Project Manager to join the Customer Success Team.

In this role, you will be responsible for managing CS department projects: identifying objectives, completing work plans, and monitoring them.

Your Key Responsibilities

1. Manage Customer Success projects, adding value to every interaction, from onboarding to renewals, retentions, cross-sell, etc.
2. Identify growth opportunities and optimize existing and potential channels.
3. Develop customized strategies tailored to each client and context, aligning with the client's business objectives.
4. Collaborate with the product team to adapt the product to the customer's needs.
5. Ensure project implementation within contractual obligations and regulatory requirements.
6. Prioritize and manage team tasks to meet client commitments.
7. Build strong relationships with stakeholders, focusing on their satisfaction to manage customer relationships.
8. Analyze customer adoption and usage of the product; offer strategic advice to maximize results through effective utilization of the solution.
9. Establish and monitor business KPIs using appropriate tools for accurate measurement.
10. Achieve established goals through continuous result optimization.
11. Develop dashboards for analyzing and interpreting results.

Required Skills and Experience

1. At least 3 years of experience as a Project Manager in software development and/or solution deployment projects.
2. Previous experience in customer experience/success or related roles.
3. Proficiency in French, English, and Spanish.
4. Ability to meet deadlines and handle tasks effectively.
5. Flexible compensation plan including a base salary plus variable components. Medical and dental insurance, along with other benefits.
6. We value our team as our most important asset and prioritize their well-being.
7. Work alongside an inspiring international team of smart, open-minded, and passionate professionals.
8. Enjoy flexibility, trust, and ownership: we believe results matter most — offering a flexible schedule and hybrid working environment.