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Join an innovative and rapidly growing company that values remote flexibility and offers a competitive salary based on experience. In this dynamic role, you will serve as the first contact point for key property partners, building strong relationships and optimizing their portfolios to enhance listings and bookings. With a focus on customer experience and a supportive team culture, you'll have the opportunity to thrive in an international environment while enjoying a range of benefits, including wellness programs, stock options, and a training budget. This is your chance to make a meaningful impact in a forward-thinking organization.
Benefits
Your profile
2+ years of experience in account management or customer success roles is a plus.
Advanced Excel skills
Excellent communication skills: eloquent and capable of establishing and maintaining strong relationships with property partners.
Empathetic and understanding of property partners; a powerful advocate for Spotahome’s partners.
Customer experience obsession
Entrepreneurial mindset, superior verbal and written communication skills, and ability to articulate value propositions to stakeholders.
Positive attitude, drive to succeed, hustle, and determination.
Your mission
Serve as the first contact point for key property partners, managing strong relationships.
Optimize your partners' portfolios to increase listings and property availability.
Track, analyze, and report portfolio performance.
Identify and advise on solutions to improve listings and maximize bookings.
Create and suggest strategies to enhance portfolio performance.
Manage account matters such as listings, availability, payments, bookings, and issues promptly.