D&IT Change management partner

JTI; Madrid; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a D&IT Change Management Partner to lead change initiatives and enhance user adoption of business processes. This role is pivotal in ensuring that projects align with the D&IT strategy, providing a structured approach to change management. The ideal candidate will possess extensive experience in change management, project management, and a strong understanding of business applications. Join a diverse and inclusive team where your contributions will shape the future of the organization and drive impactful changes. If you’re passionate about technology and eager to make a difference, this opportunity is for you.

Formación

• 8+ years experience in change management or project management.
• Demonstrated ability to plan and implement initiatives effectively.

Responsabilidades

• Develop and implement strategies for managing business changes.
• Ensure user adoption of business processes and systems.

Conocimientos

Change Management

Project Management

Analytical Skills

Interpersonal Skills

Presentation Skills

Innovation and Creativity

Educación

University degree in business

Master in Strategic Communication

Descripción del empleo

Professional area : Information Technology

Contract type : Permanent

Professional level : Graduates

Description :

At JTI, we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

D&IT Change Management Partner

Purpose :

The purpose of this position is to develop and implement strategy and approach for successfully managing business changes and business applications knowledge in JTI, in alignment with D&IT strategy. The incumbent acts as the change partner to relevant BTS and Business functions and plays a key role in the realization of the benefits of implemented changes by ensuring user adoption of business processes and systems for relevant business capabilities. This role ensures that each project / initiative understands the scope of change management effort and plans / executes all necessary steps in accordance with JTI's D&IT change management framework. The position bears direct responsibility for change management activities in major IT-related initiatives and also supervises change management consultants in other projects. In addition, this role builds and implements strategies to ensure power user engagement in the relevant functional area.

Main Areas of Responsibilities :

• Identify change needs and change management risks for all projects in the Technology Investment Portfolio through change management need assessment with Business and IT leads of projects. Recommend the change management approach based on outcomes and ensure change team resources availability.
• Accountable for development and delivery of the CM work plans, including key milestones and deliverables, integrating it with the overall project's plan. Ensure on-time and quality delivery of CM activities, milestones, and deliverables.
• Ensure knowledge transfer from projects to business as usual and user adoption groups from the projects. Define transition plans and monitor their execution.

Training Services Delivery Responsibilities :

• Appropriate due diligence, business justification, and delivery partner selection following JTI Policy and Procedures.
• Contract creation & management ensuring all legal aspects are covered from a service delivery perspective including (but not limited to) Data Protection, Service Level Agreements, Service Delivery Penalty Clauses, termination clauses, data access.
• Coordination of approach evaluation with necessary JTI IT teams and business partners (BTS, Business functions).
• Measuring and reporting of service delivery KPIs invoking penalties where required.

Operations :

• Owns quality execution of D&IT (business applications) training services for relevant functional areas.
• Facilitation of regular training needs assessment (power users and end users).
• Ensure update of training content with system changes.
• Knowledge transfer to relevant audience.
• Request training feedback and act upon it.

People Management :

• Recruit, onboard and guide the consultants and partner companies and support their implanting process in JTI to ensure project-long professional relationships.

Requirements :

• University degree in business, marketing or communications. Master in Strategic Communication will be a plus.
• 8+ years experience in change management or talent management or project management.
• 8+ years experience in large scale business applications implementation.
• Demonstrated ability to decompose complex tasks, to plan and implement initiatives, and analyze operational performance.
• Working knowledge of the JTI organization, processes and communication networks will be a plus.
• Fluency in English.
• IT savvy, passion towards technology.
• Knowledge of change management methodologies.
• Aware of modern learning and communication technologies.
• Ability to develop KPIs, reporting.
• Strong analytical skills.
• Excellent interpersonal and presentation skills.
• Ability to influence others.
• Innovation and creativity.
• Good listening skills, flexibility and patience.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps :

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure : Phone screening with Talent Advisor >

Assessment tests >

Interviews >

Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.