Bell Atendant

FAIRMONT; Cádiz; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Join a prestigious hotel as a Bell Attendant where you will create memorable experiences for guests from arrival to departure. This role emphasizes exceptional customer service, ensuring each guest feels valued and welcomed. You will assist with luggage, provide vital information about hotel amenities, and maintain a polished and professional demeanor at all times. With opportunities for personal growth and development, this position is perfect for those looking to thrive in a luxury hospitality environment. Be part of a team that values excellence and guest satisfaction!

Servicios

Competitive Salary and Benefits

Discounted hotel rooms

Discounted food and beverage rates

Learning programs for growth

Opportunity for talent development

Formación

• 1-2 years in a customer-facing role, preferably in a luxury hotel.
• Excellent verbal and written communication skills in English.

Responsabilidades

• Welcome and greet guests warmly, assisting with their luggage.
• Provide information about hotel facilities and local services.
• Maintain cleanliness and organization of reception and luggage areas.

Conocimientos

Customer Service

Communication Skills

Multitasking

Attention to Detail

Teamwork

Educación

High School Diploma

Descripción del empleo

As a Bell Attendant at Fairmont La Hacienda, you will be the first and last impression for our valued guests. Your role is crucial in providing exceptional and personalized service from the moment of arrival to the departure of the guests. You will be responsible for assisting guests with their luggage, providing information about the hotel's facilities and local services, and ensuring that every aspect of their stay is impeccable and memorable.

Responsibilities

• Welcome and greet guests with warmth and professionalism, using the guests' names whenever possible.
• Demonstrate a positive, proactive, and professional attitude at all times.
• Assist guests with their luggage, ensuring it reaches their room safely, personalizing the experience, and using the guest's name.
• Escort guests to their room on foot or by golf cart, when necessary, explain the hotel facilities, and promote additional services (restaurants, spa, etc.).
• Study arrivals, departures, VIPs of the day, as well as other reports necessary for professional fulfillment of daily tasks with the luxury standards expected of a brand like Fairmont.
• Deliver messages, packages, and other items requested by guests.
• Transport guests' luggage from their room to the lobby at the time of their departure.
• Perform parking and retrieval of vehicles for guests following safety and quality standards existing in the hotel, including proper recording of movements and safeguarding of keys.
• Conduct daily checks of cars in the parking lot verified with security to prevent unauthorized vehicles from remaining on the premises.
• Maintain a constant presence at the door desk during shift hours.
• Provide accurate and friendly information about the hotel, its services, and local events.
• Assist with special requests and arrangements for guests.
• Respect the presence, confidentiality, and privacy of guests at all times.
• Work as a team with other departments to ensure a smooth experience for guests.
• Participate in regular training and meetings with the reception, concierge, and guest services teams.
• Address any maintenance or repair needs promptly, informing the relevant departments and acting if necessary.
• Keep the reception area, car, and pedestrian access areas clean and organized.
• Keep the luggage storage area clean and organized.
• Maintain the daily use, cleaning, and handling of buggies, as well as control any damage or incidents caused by or to them.
• Ensure compliance with hotel policies and procedures.
• Monitor and manage office supplies and equipment.
• Complete task checklists within established deadlines.

Qualifications

• High school diploma or equivalent.
• Driver's license B
• Preferably 1-2 years in a customer-facing position, especially in a luxury or lifestyle hotel.
• Excellent verbal and written communication skills in English.
• Ability to multitask, attention to detail, and ability to work under pressure.
• Friendly, proactive, and professional attitude.
• Ability to work as part of a team and maintain positive working relationships.

Additional Information

What is in it for you :

• Competitive Salary and Benefits
• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!