Cloud It Support

buscojobs España; Jaén; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Capitole Consulting is seeking an IT Support Azure Specialist to lead a multicultural team. This fully remote role involves managing incidents, fulfilling service requests, and leveraging Azure technologies. The ideal candidate will have strong experience in service desk operations and cloud environments, along with a commitment to continuous improvement and user support.

Servicios

€1,200 personal training budget

Monthly team follow-ups

Teleworking and flexible hours

Full private medical insurance

Flexible remuneration options

Employee discounts

Team-building events

Formación

• At least 2 years of experience in Service Desk / Service Operation activities.
• Proficiency in Microsoft Azure platform and related technologies.
• C1 level English proficiency.

Responsabilidades

• Serve as the single point of contact for users and manage incidents.
• Fulfill and close service requests while keeping requesters informed.
• Advise end-users and implement improvement measures.

Conocimientos

Help Desk

Incident Management

Service Request Management

Cloud Environment Knowledge

Azure Knowledge

Herramientas

Azure

Jira

Freshdesk

Remedy

Tableau

DataIKU

Docker

Kubernetes

Descripción del empleo

Capitole Consulting is experiencing growth, and we want you to be part of it!

IT Support Azure Specialist — An exciting opportunity to lead and empower a multicultural team!

Experience:

• At least 2 years of experience in Service Desk / Service Operation activities.

Skills:

Help Desk, Incident and Service Request Management, Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT), experience with third-party software vendors, and cloud environment/infrastructure knowledge (Azure preferred). Basic familiarity with cloud visualization tools (e.g., Tableau, DataIKU), cloud analytics tools (e.g., HDI R, HDI Spark, Data Bricks), monitoring and logging (Azure Monitor, Log Analytics, Application Insights), big data compute tools (e.g., Data Science VMs, WebApps).

The role includes being the primary contact for user questions, incident reporting, and ensuring smooth incident and service request processing.

Project Activities:

Incident Management: Serve as the single point of contact for users, record and categorize incidents, evaluate escalation needs, analyze root causes, track and resolve 1st level incidents, coordinate with 2nd level support, monitor incidents, and verify solutions before closing.

Service Request Fulfillment: Record, categorize, prioritize, fulfill, and close service requests, informing requesters throughout the process.

Additional Responsibilities:

Advise end-users, support service/application owners, manage user credentials, monitor services, generate incident reports, and implement improvement measures. Keep abreast of new technologies to improve tools and processes.

Technical Knowledge / Accountabilities:

Proficiency in Microsoft Azure platform (Portal, CLI), Azure WebApps, Function Apps, ADLS Gen2, Azure Databases, Windows/Linux VMs, Azure AD, Azure Networking, Azure SaaS, Azure DevOps, Infrastructure as Code, container management (Docker, Kubernetes), and scripting skills. Experience with supporting Azure services, ADLS, and Azure Data Factory is a plus.

Languages:

English (C1 level)

Location:

Fully remote with flexible schedule, including a Friday intensive day.

Benefits:

• €1,200 personal training budget
• Monthly team follow-ups
• Teleworking and flexible hours
• Full private medical insurance
• Flexible remuneration options
• Employee discounts
• Team-building events, sports teams, and technological communities

Discover more about us at Capitole Consulting and hear what people say at Glassdoor.

We look forward to receiving your profile!