Customer Success Manager - Bilingual (Spanish / English)

Teamtailor; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in the SaaS sector is expanding its Customer Success department and seeks a bilingual Customer Success Manager. This role focuses on onboarding clients, enhancing their experience, and ensuring customer satisfaction. Ideal candidates are proactive, adaptable, and passionate about customer success.

Servicios

Fixed salary with bonus

Responsibility for your own customer base

Opportunity to work with the market's best product

Multicultural team environment

Formación

• Experience in SaaS and HR or Recruiting.
• Customer Success Experience and project leading.

Responsabilidades

• Implement and onboard new customers.
• Build strong relationships and find new business opportunities.
• Track customer accounts to prevent churn.

Conocimientos

Communication

Collaboration

Adaptability

Empathy

Negotiation

Descripción del empleo

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 10,000 companies, 200,000 users in 90 countries around the world.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to make a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles; each and every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for a Spanish / English-speaking Customer Success Manager . Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our Spanish / EU clients.

Within the Customer Success department, you will find Customer Success Managers, Product Specialists, Promote Specialists, and Onboarding Specialists, who are located in Sweden, Finland, France, Spain, Colombia, the US, and New Zealand.

Your key responsibilities will be to :

• Implement and onboard new customers
• Help our customers use Teamtailor to its full potential, with everything from integrations in our marketplace to best practices and training opportunities
• Work as a strategic advisor & be goal-oriented for our customers
• Work proactively with renewals
• Build strong relationships
• Find new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling / cross-selling
• Track customer accounts to identify churn risk and work actively to prevent them
• Collect and analyze customer feedback and present it internally
• Collaborate to develop and improve ways of working with customer satisfaction

As a Customer Success Manager at Teamtailor, you will be offered :

• Responsibility for your own customer base
• The opportunity to work with the market's best product
• Fixed salary with bonus
• Be part of a great multicultural team

Is this you?

• Experience in SaaS
• Experience in HR or Recruiting
• Customer Success Experience
• Experience in project leading, especially complex projects
• Communication, listening, collaboration, adaptability, empathy, and negotiation skills
• Engaged, creative, and solution-oriented
• Have the mindset willing to learn and try new things
• Ability to adapt to a fast-paced environment and rapidly-changing market
• Fluent in Spanish and English
• Extra plus for other languages

We value your personality and believe you're passionate about your work, ambitious, and work hard to achieve your goals!

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