Technical Account Manager (Remote Spain)

Rossum Ltd.; Málaga; A distancia; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading technology company seeks a Technical Account Manager to enhance customer success using innovative SaaS solutions. This role requires excellent customer-facing skills and a strong technical background to address client needs efficiently and deliver tailored solutions, driving long-term partnerships.

Servicios

Employee Stock Option Plan

Flexible working hours

Extra days off

Sick leave provisions

High-end laptop and tech equipment

Formación

• Experience with SaaS products, including API and integration.
• Strong problem-solving and customer communication skills.
• Hands-on technical background with data operations.

Responsabilidades

• Serve as the main technical contact for customers.
• Manage complex customer projects with multiple stakeholders.
• Collaborate with teams to enhance customer experiences.

Conocimientos

Customer-facing skills

Problem-solving

Technical background

Project management

Data extraction

Communication

Herramientas

Python

SaaS products

Descripción del empleo

As a Technical Account Manager at Rossum, you will play a crucial role in helping our customers achieve success by leveraging our state-of-the-art AI and intuitive user interface to eliminate unnecessary paperwork and streamline their workflows.

You will work closely with customers to understand their unique business and technical needs, guiding them through any technical challenges they may encounter.

To be successful in this role, you should have strong customer-facing skills, a hands-on technical background, and enjoy solving problems through data extraction and solutioning.

About you

We're looking for great communicators with a knack for technical solutioning. You will fit right in if you :

• Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points.
• Can deliver clear, structured, and convincing presentations about your vision for the account and your plan to achieve it.
• Can frame difficult problems by breaking them down for easier analysis and foster a solution-oriented perspective.
• Enjoy project management and can coordinate projects with multiple stakeholders.
• Can communicate designs and ideas clearly, so customers understand and follow your recommendations.
• Foster UX sensitivity and aim to simplify workflows for customers.
• Are honest, base opinions on data, but remain open to good arguments.
• Have strong problem-solving skills with a hands-on technical background.
• Have experience with SaaS products, including API, integration, configuration, and customization.

What you will do

• Serve as the main technical contact for customers throughout their contract.
• Manage complex customer projects involving multiple stakeholders with different skill sets and needs.
• Collaborate with Customer Experience and Sales teams to deliver excellent technical and commercial customer experiences.
• Consult with the Rossum product team on platform improvements and advocate for customer views.
• Perform basic scripting in Python to tweak and configure customer accounts for optimal user experience, utilizing tools like the Calculations extension for data operations.

What you will not do

This role focuses on customer value and success; all commercial account management responsibilities are handled by dedicated business personnel.

What we offer

• Building a hyper-growth SaaS startup following Silicon Valley best practices in Prague.
• Working with self-driven, passionate professionals eager to learn and improve.
• Gaining insight into how companies of various sizes and industries transform their back-office operations.
• An 80/20 split between base salary and variable compensation based on customer retention and usage.
• Employee Stock Option Plan.
• Enjoyable work environment with a diverse team (35+ nationalities).
• High-end laptop and necessary tech equipment.
• Flexibility, extra days off, parental leave, and sick days.