Economist, Amazon Customer Service

Amazon; Madrid; Presencial; USD 136.000 - 213.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a skilled economist to join their Worldwide Defect Elimination Team. This role involves developing causal and machine learning models to enhance customer service strategies and optimize responses to customer inquiries. Collaborating with cross-functional teams, you will leverage your expertise in econometrics to inform high-level strategic discussions. If you are passionate about using data to drive impactful decisions and thrive in a dynamic environment, this opportunity offers a chance to make a significant contribution to customer satisfaction on a global scale.

Servicios

Medical Coverage

Dental Coverage

Vision Coverage

Maternity Leave

Parental Leave

Paid Time Off

401(k) Plan

Formación

• 2+ years of experience developing causal models.
• Experience in econometrics and quantitative methods.

Responsabilidades

• Develop causal, economic, and machine learning models at scale.
• Inform strategic discussions with senior leaders.

Conocimientos

Causal Models Development

Econometrics

Quantitative Methods

Communication Skills

Educación

PhD in Economics

Herramientas

R

Stata

Python

Spark

Descripción del empleo

Job ID : 2863543 | Amazon.com Services LLC

The Worldwide Defect Elimination (WWDE) Team within Amazon Customer Service is seeking a highly skilled economist to estimate the customer impact of each Customer Service action. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how we respond to customer contacts. You will partner closely with our product, program, and engineering teams to deliver your findings to users via systems and dashboards that guide Customer Service planning and policies.

Key job responsibilities

• Develop causal, economic, and machine learning models at scale.
• Engage in economic analysis; raise the bar for research.
• Inform strategic discussions with senior leaders across the company to guide policies.

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include :

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

About the team

The WWDE team's mission is to understand and resolve all issues impacting customers and connect all organizations in Amazon to customer experiences. Our vision is to be the ultimate steward of the Voice of the Customer (VoC), empowering CS and Amazon teams to easily measure, listen, and act on customer feedback. The team broadly supports defect detection, root cause identification, and resolution to earn customer trust. The Customer Service Economics & Optimization team is a force multiplier within this group. Through causal analysis, we estimate the effectiveness of our efforts to delight the customer.

BASIC QUALIFICATIONS

• PhD in economics or equivalent
• 2+ Years of Experience Developing Causal Models
• Experience in econometrics, economic theory, and quantitative methods
• Excellent written and verbal communication skills

PREFERRED QUALIFICATIONS

• Experience in implementing modern machine-learning methods (e.g., boosted regression trees, random forests, neural networks)
• Experience working with very large, disparate data sets and big data tools such as Spark
• Knowledge of data analysis languages (e.g., R, Stata, Python, etc.) or other statistical software

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000 / year in our lowest geographic market up to $212,800 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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