Italian Inbound Customer Support Specialist (Onsite/Hybrid) Barcelona

buscojobs España; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in Barcelona is seeking a native Italian Inbound Customer Support Specialist to provide exceptional service to Italian-speaking customers. This role involves responding to inquiries, resolving issues, and collaborating with teams. The ideal candidate will have strong communication skills and a background in customer support. The position offers a competitive salary, relocation support, and opportunities for career growth in a vibrant, multilingual environment.

Servicios

Competitive fixed salary + bonus potential

Relocation support

Private health insurance

Comprehensive onboarding

Career growth opportunities

Modern office amenities

Regular team events

Free snacks / coffee

Formación

• Fluent Italian speaker (C2 level) – both spoken and written.
• Good level of English (B2 or higher) for internal communication.
• Prior experience in customer support is a plus.

Responsabilidades

• Respond to incoming customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues efficiently.
• Collaborate with cross-functional teams for complete resolutions.

Conocimientos

Communication

Active Listening

Problem Solving

Educación

EU work permit

Herramientas

CRM platforms

Zendesk

Descripción del empleo

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Italian Inbound Customer Support Specialist (Onsite / Hybrid) Barcelona, Barcelona Client :

Location :

Barcelona, Spain

Job Category : Other

EU work permit required :

Job Views :

Posted :

25.04.2025

Expiry Date : 09.06.2025

Job Description : Job Title : Italian Inbound Customer Support Specialist (Onsite / Hybrid) – Barcelona

Location : Barcelona, Spain

Work Type : Full-time

Work Mode : Onsite & Hybrid options available

About the Role :

We’re seeking a native or fluent Italian Customer Support Specialist to join our growing team in Barcelona . As the first point of contact for our Italian-speaking customers, you’ll be responsible for delivering a friendly, professional, and solution-oriented service across various channels.

This is a customer-facing, inbound support role , ideal for someone who enjoys solving problems and creating positive experiences. Whether you're working from our vibrant Barcelona office or part-time from home, you’ll be part of a supportive and multilingual environment.

What You'll Do :

• Respond to incoming customer inquiries via phone, email, and live chat , primarily in Italian
• Deliver clear and accurate product or service information
• Troubleshoot and resolve customer issues with care and efficiency
• Maintain detailed and accurate records of interactions in internal systems
• Collaborate with cross-functional teams (technical, logistics, sales) to ensure fast and complete resolutions
• Stay informed about company offerings, updates, and procedures
• Meet individual and team performance targets related to customer satisfaction and resolution speed

What You Bring :

• Fluent Italian speaker (C2 level) – both spoken and written
• Good level of English (B2 or higher) for internal communication
• Prior experience in customer support, contact center, or a service-related field is a plus
• Strong communication and active listening skills
• Ability to stay calm under pressure and work efficiently in a fast-paced environment
• Comfortable using CRM platforms and digital tools (experience with Zendesk or similar is a bonus)
• Valid permit to work in Spain or EU citizenship

What We Offer :

• Competitive fixed salary + bonus potential based on performance
• Relocation support for international candidates
• Private health insurance
• Comprehensive onboarding and continuous learning opportunities
• Career growth in a supportive and international team
• Modern office in central Barcelona with great amenities
• Regular team events, wellness activities, and free snacks / coffee

Full-time : 40 hours per week

Typical shifts from Monday to Friday; occasional weekend or evening shifts depending on client / project needs

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