Customer Supply Chain Manager Iberia

buscojobs España; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in the cocoa and chocolate industry is seeking a Customer Supply Chain Manager. This role is essential for achieving customer service objectives and fostering growth through strategic supply chain management and customer engagement. The successful candidate will work closely with various teams to ensure alignment with market goals and operational excellence.

Formación

• Proven ability to lead and manage change in complex environments.
• Commercially savvy with strong expectation management skills.

Responsabilidades

• Partner with Country cluster MDs to deliver customer service and volume objectives.
• Develop and own the supply chain strategy and route to market.
• Manage GBS process towers and advocate for end-to-end integration.

Conocimientos

Leadership

Change Management

Expectation Management

Educación

Postgraduate degree in business or supply chain discipline

Descripción del empleo

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry.

We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, believing in doing well by doing good and reinvesting in the communities we operate in. We have a long-standing commitment to sustainability, aiming to shape a sustainable cocoa and chocolate future.

Headquartered in Zurich, we have more than 12,000 passionate employees working in over 40 countries worldwide. We are proud of who we are and what we do, and we are always looking for talented people to help us make a positive impact on our industry and beyond.

Role Overview : Customer Supply Chain Manager

The Customer Supply Chain Manager is a crucial role in enabling the Next Level operating model, ensuring that the Customer Service & Delivery (CSD) organization is close to markets and customers. This role will be instrumental in delivering customer service objectives and fostering long-term growth through customer engagement.

Key Responsibilities

• Partner with Country cluster MDs to deliver customer service and volume objectives, enabling growth through operational excellence and strong relationships.
• Develop and own the supply chain strategy and route to market, considering economic, industry, customer, and competitive factors.
• Manage GBS process towers and advocate for end-to-end integration and efficiency.
• Engage with global planning, logistics, regional supply chain teams, and operations as the primary supply chain contact in the country cluster.
• Ensure local market intelligence and operations align with global, regional, and local goals, including SLAs, budgets, and lead times.
• Manage the country cluster supply chain budget and service levels.
• Participate in demand validation and sign-off processes for the country cluster.
• Develop joint business plans with key customers to foster customer proximity.
• Support weekly planning, forecast assumptions, and S&OEs discussions.
• Lead NPI delivery within the country / cluster, including inventory management.
• Serve as the SPOC for global / regional projects related to the country cluster.
• Implement and adhere to global and regional processes and policies.

Planning Oversight

• Monitor market / customer intelligence and forecast accuracy.
• Support demand shaping activities and supply balancing.
• Agree on final S&OP and demand plans, escalating issues as needed.
• Coordinate with commercial teams on NPI and promotions.
• Provide demand visibility and conduct performance reviews with key customers.
• Ensure adherence to OPR plans and regional S&OP / S&OE decisions.

Qualifications

• Postgraduate degree in business or supply chain discipline.
• Commercially savvy with strong expectation management skills.
• Proven ability to lead and manage change in complex environments.

Additional Considerations

• Travel requirements : 10-15%.
• Frequent customer visits and reviews.

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