Case Manager - DD

Job Details Job Location: DD SAP - Hayward, CA Position Type: Full Time Education Level: 4 Year Degree Salary Range: $28.05 - $28.67 Hourly Travel Percentage: Up to 25% Job Shift: Day

POSITION OVERVIEW:

The Case Manager is responsible for the coordination of services offered to assigned consumers with developmental disabilities and their families in accordance with the contract between Regional Center of the East Bay and La Familia. Case Managers also are responsible for the entire case management process, including: assessment and evaluation, planning, authorizing, advocacy, monitoring, reviewing documentation for completion. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities:

• Facilitate the planning process and develop Individual Program Plan (IPP), oversee, evaluate and monitor the implementation of IPP objectives.
• Coordinate consumers’ access to services identifying natural and generic supports. Evaluate needs that can only be met through RCEB funded purchase of services.
• Advocate on behalf of consumers to have full access to services granted under the law.
• Assist consumers and their families to obtain essential diagnosis and evaluations. Keep and secure consumers’ records.
• Monitor consumers’ health and safety.
• Maintain in a timely manner all contacts and documentation required by law, regulations, and policies.
• Implement RCEB policies and procedures.
• Keep Supervisor informed of case load status and unmet needs in the Community.
• Perform other responsibilities as assigned by Unit Supervisor.
• Maintain strict confidentiality regarding Client and Agency information.

Other Responsibilities:

• Attend trainings and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for responsible function areas.
• Lead and collaborate on special projects related to agency objectives as appropriate.

QUALIFICATIONS & EXPERIENCE:

• BA Degree in Social Work or a related human services field and 1-year similar experience. B.A. in an unrelated human services field plus 2 years of experience working directly with the developmentally disabled may be substituted for a bachelor's degree in the human services field required.
• Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.
• Proficiency in both verbal and written communication in English and Spanish is required for this position.
• Ability to serve a multicultural community.
• Non-Profit and Community Based Organization experience highly desirable.
• Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
• Thinks independently and can make informed decisions when needed.
• Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information needed by various parties.
• Proficient using MS Office products, particularly Word, Excel, Outlook, and PowerPoint.
• Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
• Valid CA Driver’s license.
• Auto insurance: Personal vehicle may be used for business-related purposes; it is recommended you inform your auto insurance carrier.

BENEFITS:

• Excellent Health benefits package for you and your family including:
• Medical/dental/vision benefits with 95% employee & 80% dependent employer premium contribution and employer paid life insurance.
• Vacation, 15 paid holidays, 12 paid sick days upon accrual.
• Employee Assistance Plan to support yours and your family’s wellbeing and finances.
• Pet Plan Benefit:
  • PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service.
• 403(b) retirement plan.
• Work-life wellbeing & excellent work hours.
• Supportive/Collaborative work environment.
• Opportunities for Growth and Professional Development.
• License and Certification renewals reimbursed.