Network Solutions Analyst

Ria Money Transfer; Santander; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in the money transfer industry seeks a Network Solutions Analyst to enhance their Payments Network operations. This role requires strategic problem-solving, project management, and collaboration with various teams to optimize payment solutions globally. Ideal candidates will have a strong analytical background and experience in financial services.

Formación

• Bachelor’s degree required; MBA preferred.
• 2-5 years in eCommerce or online financial services.
• Proficiency in project management tools.

Responsabilidades

• Identify and resolve operational issues to enhance Payments Network.
• Manage initiatives to improve payout mechanisms globally.
• Build and maintain strong relationships with stakeholders.

Conocimientos

Analytical skills

Project management

Stakeholder management

Communication

Problem-solving

Educación

Bachelor’s degree in Business Administration, Economics, Finance

Herramientas

Atlassian

Descripción del empleo

As a company whose mission is to be the most progressive and inclusive money transfer business in the world, we deliver highly reliable payment services to our customers. With over 500K locations in 165 countries, we embody a multicultural identity and the idea of being a family, no matter where we are. At Ria, you'll be surrounded by colleagues from around the world, dedicated to each other and empowered to create innovative and effective solutions, with a strong focus on future growth through global expansion, partnerships, and delivering an exceptional customer experience.

We are on a mission to reshape the future of payments. As a key member of our team, the Network Solutions Analyst will be instrumental in scaling our Payments Network operations. This role is ideal for a proactive problem-solver who excels in optimizing functionalities, developing innovative solutions, and leading implementations across global payment infrastructures.

Key Responsibilities:

1. Strategic Problem Solving: Identify and resolve operational issues to enhance our Payments Network. Develop and implement innovative solutions to improve efficiency and effectiveness.
2. Cross-Functional Collaboration: Work closely with internal teams such as IT, Operations, Digital, and external partners to ensure successful project outcomes.
3. Project Management: Manage initiatives to improve payout mechanisms (cash, wallets, VPAs, bank deposits) globally, ensuring attention to detail throughout all phases.
4. Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, aligning efforts with strategic objectives for global impact.
5. Communication: Ensure clear and effective communication between technical teams and business units, keeping all stakeholders informed and aligned.
6. Innovation and Improvement: Gather and analyze requirements to identify product enhancement opportunities and stay updated on industry trends to incorporate future needs.
7. Research and Recommendations: Explore new products and services, providing insights and recommendations to Operations Managers.
8. Project Support: Assist in project ideation and design, identifying process improvements and potential risks.
9. Methodology Application: Use project management methodologies and tools within SDLC to align with business goals.
10. Operational Efficiency: Streamline processes to improve effectiveness and simplify workflows.
11. Collaborative Work: Coordinate with IT, Product, Revenue, Compliance, and Customer Service teams on payment-related issues.
12. Change Management: Manage scope and timeline changes, keeping business objectives in focus.
13. Data Analysis and Liaison: Analyze data and facilitate communication between business and technical teams.
14. Requirements Gathering: Conduct interviews and review documentation to elicit business needs and document processes.
15. Performance and Risk Management: Measure project performance and manage risks with appropriate tools.
16. Technical Coordination: Influence and coordinate with technical teams.
17. Documentation and Reporting: Develop project documentation, monitor progress, and escalate issues as needed.

Skills and Abilities:

• Strong desire to build a career in payments.
• Ability to analyze information and develop strategic recommendations.
• Ability to meet strict deadlines and manage multiple priorities.
• Excellent research skills and proficiency with multiple systems.
• Results-oriented with high tolerance for ambiguity.
• Exceptional organization, attention to detail, and follow-through.
• Proficiency with project management tools like Atlassian.
• Analytical skills and problem-solving capabilities.
• Experience handling stakeholder inquiries.
• Strong project management and coordination skills.
• Excellent written and verbal communication in English.
• A customer-centric approach with a proactive attitude.

Education:

• Bachelor’s degree in Business Administration, Economics, Finance, or related field; MBA preferred but not required.

Work Experience:

• 2-5 years in relevant fields such as eCommerce or online financial services, with understanding of transaction flows across various payment methods (cards, bank transfers, Open Banking, wallets, ATMs, etc.).