Workplace Services Technician

Blackfluo.ai; Santiago de Compostela; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in AI technology is seeking a Workspace Services Technician to provide remote IT support and asset management. The role involves troubleshooting, user assistance, and maintaining IT asset inventory. Ideal candidates will have strong technical skills and a collaborative mindset.

Formación

• Knowledge of Windows operating systems.
• Experience with IT asset management.

Responsabilidades

• Support and manage laptops and workstations.
• Provide first-level support for end-user IT issues.
• Maintain an accurate inventory of IT assets.

Conocimientos

Windows operating systems

Office software applications

Networking concepts

Descripción del empleo

Job Description:

• Location: Fully remote, Central Europe Time Zone
• Start date: To be defined
• Languages: English is mandatory

The Workspace Services Technician is responsible for providing on-site support and operational assistance to personnel, ensuring the efficient management of IT assets and end-user support services. This role requires technical proficiency in IT support and asset management, with the ability to troubleshoot and resolve end-user issues effectively.

Duties and Responsibilities:

1. Support and Manage Laptops and Workstations:
   • Install, configure, and maintain laptops and workstations for end-users.
   • Perform hardware and software troubleshooting to resolve technical issues.
   • Ensure all devices are up-to-date with the latest security patches and software updates.
   • Assist in the deployment of new hardware and software as needed.
2. End-User Support:
   • Provide first-level support for end-user IT issues, including connectivity, software, and hardware problems.
   • Respond to service requests and incidents in a timely manner, ensuring minimal disruption to end-users.
   • Escalate complex issues to senior technicians or relevant IT teams when necessary.
3. Asset Management:
   • Maintain an accurate inventory of IT assets, including laptops, workstations, and peripherals.
   • Assist in the tracking and management of IT equipment lifecycle, including procurement, deployment, and disposal.
   • Ensure proper documentation of all IT assets and support activities.
4. Collaboration and Communication:
   • Work closely with other IT support teams to ensure seamless service delivery.
   • Communicate effectively with end-users to understand their needs and provide appropriate solutions.
   • Document support activities and resolutions in the IT service management system.

Required Qualifications & Experience:

• Knowledge of Windows operating systems.
• Familiarity with common office software applications (e.g., Microsoft Office, email clients).
• Understanding of basic networking concepts (e.g., IP addressing, DNS, DHCP).
• Ability to perform hardware diagnostics on laptops and workstations.
• Experience with IT asset management and inventory tracking.