Head Of Customer Success Wewow | MPJ-506

weWow is Europe’s leading boutique CX company solely focusing on fast-growing international scale-ups on a mission. And we are looking for a Head of CX Success to oversee daily activities for our fast growing team with customer service experts based in Valencia, Spain. Head of CX Success responsibilities include designing policies, overseeing our client customer experience teams, implementing technology solutions, planning and performance data. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the CX business. If you’re also committed to work for a fast growing company we’d like to meet you. Ultimately,



you’ll ensure our operations run smoothly and that people are happy and productive. ****how to wow. **- Be the person that leads the way for our team of customer experience experts- Design policies that align with overall strategy and implement efficient processes and standards- Oversee the implementation of technology solutions throughout the organization- Manage contracts and relations with customers, vendors, partners and other stakeholders- Mentor and motivate teams to achieve productivity and engagement- Ensure compliance with local and international laws (e. G. data protection)- Coordinate operations and find ways to ensure customer retention- Oversee expenses and budgeting to help the organization optimize costs and benefits- Report on operational performance and suggest improvements- Evaluate risk and lead quality assurance efforts**wow factor. **- Proven experience as CX Success Manager, Operations Director or similar leadership role- Familiarity with all business functions including HR, finance,



supply chain and IT Experience with Customer Service/Customer Experience- Analytical mind and problem-solving attitude- Knowledge of data analytics and reporting- Excellent organizational and leadership ability- Outstanding communication and negotiation skills- Good with numbers and financial planning- Fluent in English (written and spoken)**wow experience. **- The career of your lifetime in sunny Valencia, Spain- A team of dedicated scale-up entrepreneurs to support you in your mission- Collaborate with the most well-known and fastest growing brands in Europe- Be part of an incredible, international community of like-minded and motivated professionals- Relocation and administrational support when moving to Spain- Delicious and healthy breakfast and lunch being served- A full benefit program which includes Spanish classes, boot camps, mindfulness, the coolest team building activities and more- The opportunity to make an impact for our company and help us grow

Welcome to kitempleo. es

kitempleo. es asks for your consent to use your personal data to:

perm_identity

• perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development

Head Of Customer Success Wewow | MPJ-506
València
Valencia, Valencian Community, ES

weWow is Europe’s leading boutique CX company solely focusing on fast-growing international scale-ups on a mission. And we are looking for a Head of CX Success to oversee daily activities for our fast growing team with customer service experts based in Valencia, Spain. Head of CX Success responsibilities include designing policies, overseeing our client customer experience teams, implementing technology solutions, planning and performance data. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the CX business. If you’re also committed to work for a fast growing company we’d like to meet you. Ultimately,



you’ll ensure our operations run smoothly and that people are happy and productive. ****how to wow. **- Be the person that leads the way for our team of customer experience experts- Design policies that align with overall strategy and implement efficient processes and standards- Oversee the implementation of technology solutions throughout the organization- Manage contracts and relations with customers, vendors, partners and other stakeholders- Mentor and motivate teams to achieve productivity and engagement- Ensure compliance with local and international laws (e. G. data protection)- Coordinate operations and find ways to ensure customer retention- Oversee expenses and budgeting to help the organization optimize costs and benefits- Report on operational performance and suggest improvements- Evaluate risk and lead quality assurance efforts**wow factor. **- Proven experience as CX Success Manager, Operations Director or similar leadership role- Familiarity with all business functions including HR, finance,



supply chain and IT Experience with Customer Service/Customer Experience- Analytical mind and problem-solving attitude- Knowledge of data analytics and reporting- Excellent organizational and leadership ability- Outstanding communication and negotiation skills- Good with numbers and financial planning- Fluent in English (written and spoken)**wow experience. **- The career of your lifetime in sunny Valencia, Spain- A team of dedicated scale-up entrepreneurs to support you in your mission- Collaborate with the most well-known and fastest growing brands in Europe- Be part of an incredible, international community of like-minded and motivated professionals- Relocation and administrational support when moving to Spain- Delicious and healthy breakfast and lunch being served- A full benefit program which includes Spanish classes, boot camps, mindfulness, the coolest team building activities and more- The opportunity to make an impact for our company and help us grow

Welcome to kitempleo. es

kitempleo. es asks for your consent to use your personal data to:

perm_identity

• perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development

• devices Store and/or access information on a device

Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. Look for a link at the bottom of this page or in our privacy policy where you can withdraw consent.

Data preferences

You can choose how your personal data is used. Vendors want your permission to do the following:

Store and/or access information on a device

Advertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you).

Create profiles for personalised advertising

Information about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities.

Use profiles to select personalised advertising

Advertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects.

Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.

Use profiles to select personalised content

Content presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.

Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns.

Measure content performance

Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e. g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you.

Understand audiences through statistics or combinations of data from different sources

Reports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents).

Develop and improve services

Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers.

Use limited data to select content

Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you).

Ensure security, prevent and detect fraud, and fix errors

Your data can be used to monitor for and prevent unusual and possibly fraudulent activity (for example, regarding advertising, ad clicks by bots), and ensure systems and processes work properly and securely. It can also be used to correct any problems you, the publisher or the advertiser may encounter in the delivery of content and ads and in your interaction with them.

Deliver and present advertising and content

Certain information (like an IP address or device capabilities) is used to ensure the technical compatibility of the content or advertising, and to facilitate the transmission of the content or ad to your device.

Match and combine data from other data sources

Information about your activity on this service may be matched and combined with other information relating to you and originating from various sources (for instance your activity on a separate online service, your use of a loyalty card in-store, or your answers to a survey), in support of the purposes explained in this notice.

In support of the purposes explained in this notice, your device might be considered as likely linked to other devices that belong to you or your household (for instance because you are logged in to the same service on both your phone and your computer, or because you may use the same Internet connection on both devices).

Identify devices based on information transmitted automatically

With your acceptance, your precise location (within a radius of less than 500 metres) may be used in support of the purposes explained in this notice.

You can choose your data preferences. This site or app wants your permission to do the following:

Site or app

Store and/or access information on a device

Advertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you).

Create profiles for personalised advertising

Information about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities.

Use profiles to select personalised advertising

Advertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects.

Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.

Use profiles to select personalised content

Content presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.

Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns.

Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e. g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you.

Understand audiences through statistics or combinations of data from different sources

Reports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents).

Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers.

Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you).

Vendors can use your data to provide services. Declining a vendor can stop them from using the data you shared.

Exponential Interactive, Inc d/b/a VDX. tv

Data collected and processed: IP addresses, Non-precise location data, Browsing and interaction data, Device identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers

Data collected and processed: IP addresses, Device characteristics, Non-precise location data, Browsing and interaction data, Device identifiers, Precise location data, Privacy choices, Authentication-derived identifiers, Probabilistic identifiers

Data collected and processed: IP addresses, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: IP addresses, Device characteristics, Non-precise location data, Device identifiers, Precise location data, Privacy choices

Data collected and processed: IP addresses, User-provided data, Device characteristics, Non-precise location data, Browsing and interaction data, Device identifiers, Users’ profiles, Privacy choices, Authentication-derived identifiers, Probabilistic identifiers

Data collected and processed: IP addresses, Device characteristics, Non-precise location data, Browsing and interaction data, Device identifiers, Precise location data, Privacy choices, Probabilistic identifiers

Data collected and processed: IP addresses, Device characteristics, Non-precise location data, Browsing and interaction data, Users’ profiles, Privacy choices

Data collected and processed: IP addresses, Device characteristics, Non-precise location data, Device identifiers, Users’ profiles, Authentication-derived identifiers, Probabilistic identifiers

Data collected and processed: IP addresses, Device characteristics, Non-precise location data, Browsing and interaction data, Device identifiers, Users’ profiles, Privacy choices

Data collected and processed: IP addresses, Device characteristics, Non-precise location data, Browsing and interaction data, Device identifie