UX Senior Researcher

Zurich Australian Insurance Ltd.; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in the insurance sector seeks a UX Senior Researcher to enhance digital experiences through user research and collaboration. The role involves working closely with cross-functional teams to design and implement user-centered strategies, ensuring impactful customer interactions. Ideal candidates will possess strong communication skills and a solid background in customer experience research, with opportunities for professional growth in a hybrid working environment.

Servicios

Competitive salary

Pension plans

Health insurance

Restaurant card

Mobility plan

Ongoing training opportunities

Flexible schedules

Formación

• Experience as a mixed-method Customer Experience Researcher.
• Extensive knowledge of human-centered design methodology.

Responsabilidades

• Collaborate with designers, engineers, and product managers.
• Conduct user research and testing of products.
• Guide and mentor designers in research activities.

Conocimientos

Communication

Curiosity

Flexibility

User Research

Data Analysis

Human-Centered Design

Educación

Master’s or Ph.D. in a quantitative field

Herramientas

UserZoom

Dovetail

Hotjar

Maze

Descripción del empleo

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert :

UX Senior Researcher

123539

At Zurich Duo, we are more than creators — we are innovators, problem-solvers, and experts — crafting with purpose and evolving together to drive meaningful impact for our customers and the business.

Our can-do attitude is our foundation, and learning never stops. We take a hands-on approach, encouraging curiosity and continuous growth in a supportive, dynamic, and equal environment. Passion drives us, collaboration fuels us, and excellence defines us. Every challenge is an opportunity, every success is shared.

Rooted in Zurich and globally curious, we are strategic allies who accelerate business goals and shape the future together. At Zurich Duo, your creativity thrives, your voice matters, and your impact is real.

We are looking for a person who is communicative, curious, and flexible.

The ideal candidate will be part of the Experience Design and Implementation team and will help us create satisfying and compelling digital experiences for users, based on user research and workflow analysis.

Your key responsibilities

• Collaborate closely with designers, engineers, product managers, and other disciplines to design, implement, and track the success of experiences and services.
• Design, structure, and guide the human-centered research phases of projects by planning and leading teams through fieldwork, findings analysis, and insights synthesis.
• Develop UX test strategies and methodologies to assess new concepts and identify user behavior change levers that enable product discovery and adoption.
• Conduct user research (both qualitative and quantitative), user testing of products and features.
• Engage and promote a culture of peer review, both as a reviewer and a reviewee.
• Proactively understand unmet customer and end-user needs across all customer lifecycle phases by designing and conducting research activities such as contextual inquiry, heuristic assessment, surveys, usability testing, etc.
• Help define project plans and manage ongoing project execution.
• Support management of research tools (e.g., UserZoom, Dovetail).
• Work on projects within a multidisciplinary team.
• Guide and mentor designers in research activities.
• Assist in developing libraries and frameworks to streamline research processes and ensure quality and consistency.
• Experience with online research tools (UserZoom, Hotjar, Maze, Dovetail).
• Comprehensive experience as a mixed-method Customer Experience Researcher.
• Education: Economics, Sociology, Anthropology, Psychology, with a focus on customer experience research, data analysis, and visualization.
• Experience with CX strategy and measurement, VoC.
• Extensive knowledge of human-centered design methodology.
• Experience with ethnographic research and other qualitative methods, trend analysis, benchmarking, and competitive analysis.
• Master’s or Ph.D. in a quantitative field (e.g., Sociology, Statistics, Economics, Marketing).
• Experience in the financial and/or tech industry is a plus.
• English proficiency with strong written and presentation skills.

Our offer to you

• Great benefits including a competitive salary and comprehensive social benefits, such as pension plans, health insurance, restaurant card, mobility plan, etc.
• Opportunities for personal and professional growth through ongoing training.
• Hybrid working environment with flexible schedules and dedicated co-creation spaces.

You are the heart & soul of Zurich!

At Zurich, we think outside the box and challenge the status quo. We focus on positives and ask, "What can go right?"

We value our employees' experience and knowledge, offering opportunities across business areas for career advancement within Zurich when you're ready for your next step.

J-18808-Ljbffr