Customer Experience Agent (Italian/Spanish)

buscojobs España; Las Palmas de Gran Canaria; Híbrido; EUR 18.000 - 24.000; A tiempo parcial

Descripción de la vacante

A dynamic company is seeking a Customer Experience Escalation Specialist to provide exceptional support to Italian and Spanish-speaking customers. This role involves resolving inquiries and ensuring a seamless booking experience. Join a multicultural team focused on delivering outstanding travel experiences.

Servicios

Option to work from home

Experience in a multicultural company

Formación

• Over 6 months of experience in a customer-facing role.
• Proficiency in Italian and Spanish.
• Experience with KPIs or targets.

Responsabilidades

• Liaise with customers and partners via phone and email to resolve issues.
• Provide accurate, complete, and valid information.
• Ensure excellent customer service and a positive experience.

Conocimientos

Problem Solving

Communication

Teamwork

Herramientas

Microsoft Office

Descripción del empleo

Social network you want to login / join with :

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Client : Stayforlong

Location : Job Category :

Other

EU work permit required :

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Job Reference :

460393841711644672032460

Job Views : Posted :

31.03.2025

Expiry Date : 15.05.2025

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Job Description : About the team

At Stayforlong, we are a team of 80 professionals working in a dynamic and collaborative environment that fosters growth and development.

We believe in equal opportunities for all and strive to create inclusive spaces where everyone's ideas are valued and heard.

Our commitments include inclusion, diversity, and work-life balance. We value a respectful workplace where all individuals are appreciated regardless of race, color, religion, sex, nationality, sexual orientation, age, disability, or gender identity.

Having started in a challenging business environment, we admire nonconformists who persevere and support others. Our digital DNA enables us to thrive on challenges, innovate, and adapt to change.

We are currently expanding our Customer Service department and are seeking a Customer Experience Escalation Specialist.

Would you like to join us?

Job purpose :

Your role is to provide exceptional support to our Italian and Spanish-speaking customers, ensuring a seamless booking experience.

You will be the first contact point for travelers, assisting with inquiries, modifications, and resolving issues while maintaining high service standards.

Your proactive communication and problem-solving will help build trust and contribute to delivering outstanding travel experiences.

About CX team

Our team is passionate about turning travel dreams into reality, offering personalized attention and care. We stay updated with the latest travel information to ensure customers are well-informed and prepared. We listen carefully to their needs and tailor our services accordingly.

What you’ll do :

• Liaise with customers and partners via phone and email to resolve issues such as changes, cancellations, confirmations, and special requests.
• Provide accurate, complete, and valid information.
• Ensure excellent customer service and a positive experience.
• Participate in new projects where your help is needed.

What you will bring :

• Over 6 months of experience in a customer-facing role.
• Proficiency in Italian and Spanish.
• Desire to solve problems for others.
• Basic knowledge of Microsoft Office (including Excel).
• Ability to work well in a team.
• Openness to giving and receiving feedback.
• Excellent oral and written communication skills.
• Self-motivated with multitasking ability.
• Results-oriented and driven.
• Experience with KPIs or targets.

What we offer :

• Temporary 4-month contract.
• Part-time schedule: Monday to Sunday, rotating shifts from 15:00 to 19:00.
• Option to work from home.
• Office located in the city center (Barcelona).
• Experience in a multicultural company.

Sign up for our job offer and discover what we can achieve together. We look forward to meeting you!

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