Ev Charging Technical Support

Autel Automotive Intelligence USA; Ribamontán al Mar; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a motivated technical support specialist to join their dynamic team. In this role, you'll be responsible for providing pre-sales and after-sales technical support, ensuring customer satisfaction through effective communication and problem-solving. Your expertise will help drive product enhancements and improve customer experiences in the new energy sector. If you're passionate about technology and eager to contribute to impactful projects, this is a fantastic opportunity to grow your career in a supportive environment.

Formación

• Bachelor's degree in relevant fields like electrical power, communication, or automotive engineering.
• At least 1 year of experience in related fields, preferably in the new energy industry.

Responsabilidades

• Provide technical support during sales development and project delivery.
• Analyze customer feedback and drive product enhancements with R&D.

Conocimientos

Technical Support

Customer Communication

Root Cause Analysis

Project Delivery

Team Collaboration

Bilingual (English and Spanish)

Educación

Bachelor's degree in Electrical Power

Bachelor's degree in Communication

Bachelor's degree in Electronics

Bachelor's degree in Automotive Engineering

Descripción del empleo

Job Description

Responsible for pre-sales and after-sales technical support, including:

1. Technical support during sales development, project delivery, and commissioning.
2. Resolving customer technical issues promptly, tracking feedback, conducting root cause analysis, and implementing corrective actions.
3. Gathering customer requirements and communicating effectively with the R&D department.
4. Analyzing and synthesizing customer feedback to identify trends and improve products.
5. Driving product enhancements in collaboration with the R&D team.
6. Creating and delivering technical documentation and training materials.
7. Compiling repair case studies.

**Requirements:**

• Bachelor's degree or above in relevant fields like electrical power, communication, electronics, automotive engineering, etc.
• At least 1 year of related work experience, preferably in charging piles or new energy industry.
• Strong methodology, execution, and team spirit.
• Good learning ability, service consciousness, responsibility, meticulousness, and rigor.
• Self-driven with fluent English and Spanish; Mandarin is a plus.