Field Service Technician

Blue Lynx; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in sustainability and industrial machinery is seeking a Field Services Technician to join their team in Madrid. The role involves providing installation and troubleshooting support for industrial machinery, conducting customer training, and ensuring safety and quality standards are met. Candidates should be bilingual in Spanish and English, possess a technical degree, and have strong customer service skills.

Formación

• Fluent in Spanish and English, both written and spoken.
• Knowledge of electrical and mechanical troubleshooting and repair.
• Available and willing to travel 25% of the time.

Responsabilidades

• Provide installation, service, and troubleshooting support on industrial machinery.
• Conduct training for customers and coordinate scheduling of service jobs.
• Ensure safety and quality standards are met.

Conocimientos

Bilingual in Spanish and English

Customer service

Troubleshooting

Technical methodologies

Electrical and mechanical repair

Hydraulic and pneumatic systems

Educación

Associate degree in a related technical field

Herramientas

Microsoft Word

Microsoft Excel

ERP systems

Google suite

Descripción del empleo

Our client is a global segment leader in the field of sustainability and industrial machinery. Operating globally they work with multiple major Fortune 100 Businesses.

We are now looking for a dedicated and experienced Field Services Technician to join their expanding team in Madrid.

Job Profile for Field Services Technician

Responsibilities will include but not be limited to :

• Provide installation, service and troubleshooting support on industrial machinery and automated / engineered systems at company service centres and customer facilities throughout the world
• Conduct training for customers
• Coordinate scheduling of service jobs
• Ensure that safety and quality standards are met
• Create quotes and work orders on customer service jobs as well as spare parts and accessories orders
• Work with the Quality Manager on warranty jobs to accurately capture warranty costs, look at root cause issues and, if appropriate, pass the cost back to the supplier of a failed part
• Promote and drive company connect services and technology
• Act as subject matter expert on the company system and the equipment it monitors
• Create service agreement contracts with customers and maintain executed service agreement files
• Implement newly executed service agreement contracts
• Use the company's tool to proactively monitor customer equipment
• Make outbound calls to existing customers to check in on how their equipment is working
• Stay a step ahead of customers by looking for signs that their equipment is malfunctioning and reaching out to address problems
• Maintain a log of customer equipment issues
• Pack and ship spare parts orders to customers
• Provide input to the engineering / product development team on machine design, serviceability, etc.
• Represent yourself and the Company professionally and in accordance with the Code of Conduct Policy

Candidate Profile for Field Services Technician

• Must be fluent in Spanish and English, both written and spoken
• Associate degree in a related technical field or equivalent on-the-job training
• Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
• Proficient in using Microsoft Word and Excel, ERP systems, and the Google suite of products
• Excellent customer service skills that demonstrate a commitment to customer satisfaction and loyalty
• Available and willing to travel 25% of the time
• Able to read technical drawings and electrical schematics
• Expert in troubleshooting and maintaining hydraulic and pneumatic systems
• Able to effectively apply technical and logical methodologies to solve problems
• Competent in resolving customer issues and creating value for both customers and the company in a professional manner
• Able to prioritise critical tasks
• Effectively schedule workload, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
• Adapts to and is effective in diverse international cultures
• Motivated and dedicated to gaining knowledge that provides added value to the company
• Treat others with sensitivity, dignity, and honesty
• Competent in dealing with engineers and managers at customer sites

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