Customer Support Specialist (Fully Remote - Spain)

Bitfinex; Bilbao; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the cryptocurrency sector is seeking a Customer Support Specialist. The role involves engaging with traders, providing exceptional service, and contributing to a positive support culture. The position is remote, requiring strong analytical skills and a passion for finance and cryptocurrency.

Formación

• Experience in customer relations; ability to handle requests and inquiries is essential.
• Good understanding of trading and derivatives markets.
• Strong analytical ability.

Responsabilidades

• Effectively handle inquiries and requests from corporate and professional traders.
• Lead by example to demonstrate full ownership of outstanding customer service.
• Contribute to the positive customer support culture.

Conocimientos

Analytical Ability

Communication

Detail-oriented

Educación

Finance

Mathematics

Statistics

Herramientas

Excel

Descripción del empleo

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, with the experience and capacity to contribute to our vision.

Key Responsibilities

• Effectively handle inquiries and requests from corporate and professional traders.
• Continuously upgrade skill sets.
• Lead by example to demonstrate full ownership of outstanding customer service.
• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives.
• Engage in cross-team interactions.
• Ability to work independently with minimum supervision, flexible in working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
• Experience and a deep interest in working with Finance, Mathematics, or Statistics.
• Good understanding of trading and derivatives markets.
• Strong analytical ability.
• Experience in customer relations; ability to handle requests and inquiries is essential.
• Excellent communication skills in English.
• Passionate about the cryptocurrency and blockchain world.
• Detail-oriented.
• Security and privacy focus.
• Familiarity with Office Suites (especially Excel).

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