French Customer Advisor - Barcelona, Spain

buscojobs España; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading provider of contact center services is seeking a Technical Support Expert in Barcelona. The role involves assisting users with technical issues and requires fluency in French and English. The position offers a full-time schedule, a relocation package, and opportunities for continuous training and development.

Servicios

Relocation package including flight/train tickets

€600 after 1 month of employment

Continuous training and development programs

Excellent work environment with social activities

Formación

• Native level of French and C1 level of English required.
• Previous customer-facing experience (B2B or B2C) essential.
• Experience in multi-channel customer support is necessary.

Responsabilidades

• Interacting with users via email, phone, and chat.
• Troubleshooting technical issues related to software and hardware.
• Analyzing users’ account setups to recommend solutions.

Conocimientos

Communication

Technical Problem Solving

Attention to Detail

Descripción del empleo

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French Customer Advisor Barcelona Spain, Barcelona

Client : Cross Border Talents

Location : Barcelona, Spain

Job Category : Other

EU work permit required :

Job Views :

Posted :

25.04.2025

Expiry Date : 09.06.2025

Job Description :

We are recruiting tech-savvy experts to support users of a world leader in technology services. Tech-savviness is essential, and successful candidates love the internet and are comfortable researching topics online.

As a Technical Support Expert, your responsibilities will include:

1. Interacting with users via email, phone, and chat
2. Analyzing and evaluating users’ account setups and previous interactions to recommend solutions
3. Troubleshooting technical issues related to software, hardware, and logistics
4. Escalating complex issues with proper context for escalation

Requirements

To succeed in this role, you need :

• Native level of French and C1 level of English
• Previous customer-facing experience (B2B or B2C)
• Experience in multi-channel customer support
• Ability to work within a metric and target-focused environment
• Excellent listening and communication skills, both written and verbal
• Ability to resolve complex technical problems
• Strong attention to detail

What we offer :

• Full-time work (39 hours/week) from 08:00 to 22:00, Monday to Sunday
• Relocation package including:
• Flight / train tickets
• €600 after 1 month of employment
• PCR test cost compensation
• Continuous training and development programs
• Employment with a leading provider of contact center services
• Excellent work environment with social activities and personal growth opportunities
• Dynamic, business casual environment with motivated colleagues of all ages

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