Job in Germany : Head (m / f / d) IT Support

Beckhoff Automation GmbH & Co. KG; Cádiz; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

Beckhoff Automation is seeking a Head of IT Support to lead and develop their support team. This role involves managing global user IT support, implementing AI solutions, and ensuring compliance with KPIs. The position offers exciting tasks in a high-tech environment with opportunities for professional growth and an attractive salary.

Servicios

30 days' vacation

Company pension contributions

Capital-forming benefits

Vacation and Christmas bonuses

Flexitime and mobile working options

Formación

• Experience in IT project management and management experience in IT.
• Very good written and spoken German and English skills.

Responsabilidades

• Manage and develop the IT support team.
• Expand and automate the ITSM platform.
• Introduce and analyze defined KPIs.

Conocimientos

Communication

Customer Orientation

Service Management

Team Management

Innovation

Educación

Degree in Economics, Computer Science, or Technical Training

Herramientas

ITIL Foundation Certification

Descripción del empleo

Beckhoff Automation is one of the world's leading specialists for automation and control technology. As an owner-managed family business, we have been implementing innovative automation systems based on PC-based control technology since 1980. Today, with around 5,500 employees (March 2024) at more than 75 locations worldwide, we generate sales of over 1.75 billion euros (fiscal year 2023). Our unique corporate culture is characterized by a family atmosphere and offers plenty of freedom to implement your own ideas. This ensures a high level of satisfaction and a lot of fun at work. Once you choose Beckhoff, you often stay for the rest of your working life.

As a constantly growing company, we are always on the lookout for special talents. In this role, you will be responsible for leading and developing our IT support team, which relies on your innovative ideas and expertise in the field of service management. Play an active role in shaping our IT support of tomorrow!

Head (m / f / d) IT Support

Field of activity

• Management and further development of the support team, divided into hotline, service desk and client hardware
• Expansion and automation of the ITSM platform and associated development and introduction of the associated processes
• Introduction, compliance, analysis and reporting of defined KPIs
• Responsibility for global user IT support
• Building, developing and implementing AI solutions to increase efficiency in IT support
• Continuous development of own skills and active pursuit of new technologies

Requirements

• Successfully completed studies in the field of economics, computer science, technical training or a comparable qualification
• Professional and management experience in the IT environment as well as experience in IT project management
• ITIL Foundation (V3 or higher) certification or further certifications in the area of service management
• Confident, confident appearance paired with strong communication skills and a pronounced customer and service orientation
• Independent, structured and reliable way of working
• Very good written and spoken German and English skills

We offer

• Exciting tasks in an international high-tech company with plenty of scope for innovative ideas and professional development
• an open and familiar corporate culture with flat hierarchies and a culture of personal "you"
• a future-proof job in an economically sound and owner-managed family business
• an attractive salary, 30 days' vacation, company pension contributions above and beyond the statutory requirements, capital-forming benefits and vacation and Christmas bonuses
• the option of compensating for overtime with time off or having it paid out with a fair bonus
• Modern working models (including flexitime and mobile working)

If we have aroused your interest, please send your application documents to :

Please note that we will not return any application documents sent to us by post. The application documents will be deleted or destroyed in accordance with the Federal Data Protection Act (BDSG).

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