Customer Success Manager - Europe (F/M/X)

TN Spain; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Join a leading company as a Customer Success Manager in Madrid, where you'll manage SMB clients and ensure they maximize the value of our SaaS platform. This role offers growth opportunities, a collaborative environment, and the chance to make a significant impact on customer experience.

Servicios

Growth Opportunities

Collaborative Environment

Global Reach

Formación

• 2+ years of experience as a CSM or in a client-facing role in a SaaS environment.
• Fluent in French, Italian, and English; Spanish is a bonus.
• Strong interpersonal skills and ability to build trust-based relationships.

Responsabilidades

• Proactively manage a portfolio of SMB clients, ensuring product adoption and satisfaction.
• Analyze customer KPIs to identify risks and upsell opportunities.
• Conduct Business Reviews and provide strategic recommendations.

Conocimientos

Interpersonal skills

Data analysis

Client-focused

Proactive

Solutions-oriented

Herramientas

Salesforce

Zendesk

Planhat

Jira

Descripción del empleo

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Customer Success Manager - Europe (F/M/X), Madrid

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Client:

Skeepers

Location:

Madrid, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

Why Join Skeepers?

At Skeepers, our vision is to connect the world’s brands and consumers through authentic consumer voices. These voices, when amplified strategically, help brands build trust, drive engagement, and deliver measurable impact.

Our AI-powered UGC suite seamlessly collects, manages, and activates UGC—ensuring that every review, post, and interaction delivers value. And we do this while adhering to the highest standards of compliance and authenticity.

With over 8,000 customers worldwide and more than 40 million pieces of UGC managed annually, Skeepers is a trusted partner for scaling authentic consumer voices at every touchpoint.

We are a team of 400+ employees across Europe, driven by ambition, humility, and a shared passion for innovation. As a fast-growing scale-up, we believe in empowering our people, offering career growth, diverse responsibilities, and a collaborative environment where your ideas have an impact.

Your Role: Customer Success Manager

As a Customer Success Manager at Skeepers, you’ll join a growing international team and manage a portfolio of SMB clients—primarily in France and Italy—to help them unlock the full value of our platform.

This role is ideal for someone who is client-focused, data-savvy, and passionate about SaaS. You will act as a trusted advisor, ensuring the adoption and optimization of our solution while driving long-term retention and customer advocacy.

What You'll Do

Client Success & Retention

• Proactively manage a portfolio of SMB clients, ensuring product adoption and satisfaction
• Analyze customer KPIs to identify risks and upsell opportunities
• Conduct Business Reviews and provide strategic recommendations
• Train and empower users to maximize platform value
• Resolve product-related queries, ensuring timely and clear communication

Customer Advocacy

• Collect feedback and success stories to share with internal teams and marketing
• Promote best practices and support onboarding of new users

Cross-functional Collaboration

• Work closely with Product, Sales, Support, and Marketing to improve customer experience
• Contribute to internal process improvements and knowledge sharing
• Escalate and track customer issues to ensure timely resolution

Tools You’ll Use

We work with a modern stack to support your success:
Salesforce, Zendesk, Planhat, Jira

Requirements

What We Are Looking For

• 2+ years of experience as a CSM or in a client-facing role in a SaaS environment (CX or MarTech is a plus)
• Fluent in French, Italian, and English – Spanish is a nice bonus
• Strong interpersonal skills and the ability to build trust-based relationships
• Comfortable analyzing KPIs and using data to guide decisions
• Well-organized, proactive, and solutions-oriented
• Curious and collaborative mindset—you enjoy working as part of a team but also know how to take initiative and manage your priorities

Why You'll Love Working With Us

You'll be part of a Customer Success team that collaborates across borders, shares knowledge freely, and celebrates wins together.
You’ll have the opportunity to grow your skills, explore new responsibilities, and contribute to exciting cross-functional projects.
You’ll help us shape how our customers experience Skeepers—your impact will be visible and valued.

Recruitment Process

• First call with our Talent Acquisition team
• Interview with your future manager
• Case study presentation
• Final interview with a CS Leader or cross-functional stakeholder

What We Offer:

• Growth Opportunities: Be part of a rapidly growing company with opportunities for personal and professional development.
• Collaborative Environment: Work within a diverse and supportive team that values innovation and collaboration.
• Global Reach: Engage with clients and colleagues across Europe

If you are passionate about sales, eager to make an impact, and ready to take on new challenges, we would love to hear from you.

Skeepers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.