Customer Care, FFE & CRM Manager (Spain & Portugal)

lululemon; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in performance apparel is seeking an Educator (Sales Associate) for their Madrid location. The role focuses on delivering exceptional customer service, engaging with guests, and maintaining a welcoming store environment. Ideal candidates will possess strong teamwork skills and a commitment to inclusivity. Flexible scheduling and the ability to lift boxes are required. Competitive pay and various benefits are offered.

Servicios

Competitive pay

Bonuses

Health plans

Paid time off

Discounts

Fitness classes

Parenthood support

Development programs

Formación

• Legal authorization to work in the store's country.
• Minimum age of 18.
• Ability to commute to the store independently.

Responsabilidades

• Engage with guests and provide tailored solutions.
• Foster a respectful, inclusive environment.
• Maintain store presentation and adhere to safety policies.

Conocimientos

Inclusivity & Diversity

Integrity & Honesty

Guest Focus

Responsibility & Dependability

Self-Awareness

Teamwork & Collaboration

Enthusiasm

Educación

High school diploma or equivalent

Descripción del empleo

Join to apply for the Educator (Sales Associate) | ECI Madrid role at lululemon

Company Overview

lululemon is an innovative performance apparel company specializing in yoga, running, training, and other athletic pursuits. We focus on creating transformational products and experiences that support movement, growth, connection, and well-being. Our success stems from our innovative products, store presence, commitment to our people, and community engagement. We are dedicated to fostering a positive, inclusive, and growth-oriented environment for our team members.

Job Summary

The Educator is essential to our success, serving as an expert in delivering exceptional customer service and creating a welcoming guest experience. Responsibilities include engaging with guests, providing product education, and promoting our community and culture authentically.

Key Responsibilities

1. Guest Experience: Engage with guests, assess needs, provide tailored solutions, and facilitate seamless transactions, including omnichannel services like buy online/pickup in store.
2. Team Collaboration: Foster a respectful, inclusive environment, build supportive relationships, and work collaboratively to enhance guest experience and store operations.
3. Operations: Maintain store presentation, support store technology use, perform cleaning, and adhere to safety policies and legal requirements.

Skills & Core Values

• Inclusivity & Diversity
• Integrity & Honesty
• Guest Focus
• Responsibility & Dependability
• Self-Awareness
• Teamwork & Collaboration
• Enthusiasm

Minimum Requirements

• Legal authorization to work in the store's country
• Minimum age of 18
• Proof of right to work and compliance with local laws (EMEA)
• Ability to commute to the store independently

Availability & Willingness

• Flexible schedule including evenings, weekends, and holidays
• Comfort with working in bright, lively environments and moving throughout the store
• Ability to lift boxes up to 30 lbs
• Teamwork and independent work capabilities

Preferred Assets

• High school diploma or equivalent

Benefits & Perks

We support your overall well-being with competitive pay, bonuses, health plans, paid time off, discounts, fitness classes, parenthood support, and development programs. Benefits may vary by location and employment status, and are subject to change.