Tech Support Agent Cloud Solutions

buscojobs España; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company is seeking tech-savvy professionals for full-remote technical customer support roles. Candidates must reside in Spain and be fluent in one of several languages, including Spanish, with strong English skills. This role offers a permanent contract and competitive salary with performance bonuses, alongside opportunities for career development and access to technical certifications.

Servicios

Competitive salary with performance-based bonuses

Permanent contract under Spanish labor law

Full remote flexibility

Career development within international tech companies

Access to technical certifications and continuous learning

Formación

• Fluent in one of the listed languages plus C1-C2 English.
• Prior experience in tech support or similar.

Responsabilidades

• Provide first-level technical support to clients using cloud-based tools.
• Troubleshoot technical issues and guide users via chat, email, or phone.
• Collaborate with engineering and product teams for escalations.

Conocimientos

Technical Support

Cloud Solutions

SaaS

English

Descripción del empleo

We are hiring tech-savvy professionals already based in Spain for full-remote technical customer support roles, specializing in cloud-based platforms and SaaS solutions. This is a great opportunity to join an international team under a permanent Spanish contract.

Position Details:

• Language requirements: Fluent in one of the following Italian, Polish, Czech, Hungarian or Spanish plus English C1-C2

• Contract type: Permanent (contrato indefinido)

• Work model: 100% remote (you must already reside in Spain)

• Field: Technical Customer Support cloud services, SaaS, digital tools, and similar

• Schedule: Monday to Friday (no night shifts)

• Training: Fully paid

Your Responsibilities:

• Provide first-level technical support to B2B or B2C clients using cloud-based tools and platforms

• Troubleshoot technical issues and guide users through solutions via chat, email or phone

• Collaborate with engineering and product teams for escalations and improvements

• Create and improve internal documentation and client-facing FAQs

What We Offer:

• Competitive salary with performance-based bonuses

• Permanent contract under Spanish labor law

• Full remote flexibility

• Career development within international tech companies

• Access to technical certifications and continuous learning

Who Were Looking For:

• You are already living in Spain

• You speak one of the listed languages natively and have C1-C2 level English

• You have prior experience in tech support, Cloud Solutions or similar

To apply, send your CV to
[e-mail]
WhatsApp: [phone]

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