Job in Germany : Customer service & software support employee

Redline DATA GmbH EDV-Systeme; Las Palmas de Gran Canaria; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading IT provider is seeking an employee for customer and software support. The role involves assisting clients with our applications, troubleshooting issues, and ensuring customer satisfaction. Flexible working hours and home office options are available.

Servicios

Flexible working hours

Company health management

Financial support for pension scheme

Individual further training opportunities

Mobility options

Formación

• Several years of professional experience in IT support.

Responsabilidades

• Support customers with PATFAK applications.
• Troubleshoot and handle processes in 2nd level support.
• Document inquiries and solutions in the ticket system.

Conocimientos

Customer-oriented communication

Analytical skills

Descripción del empleo

More than 30 years of experience make Redline Data a competent, responsible, and future-proof partner. As an IT provider, we develop and support comprehensive solutions for psychosomatic and rehabilitation clinics, counseling centers, and outpatient services. We also support our customers in optimizing internal work processes and provide a needs-based, flexible, and secure IT environment with our data center.

EMPLOYEE CUSTOMER SUPPORT & SOFTWARE SUPPORT

WORKING AT REDLINE DATA

We are a medium-sized company with more than 50 employees and trainees, looking to fill the above position as soon as possible. Whether from home office or at our Ahrensbök location, thanks to our good network, team-oriented work is possible at any location.

Responsibilities :

1. Support our customers with questions related to the use of our PATFAK applications.
2. Carry out troubleshooting and process handling in the 2nd level area (e.g., software operation, installations, and configuration).
3. Process and document customer inquiries and solutions in our ticket system.
4. Support our customers remotely.

What you should bring with you :

1. Several years of professional experience in the IT sector or in a comparable IT support role.
2. A confident manner and customer-oriented communication skills.
3. Service-oriented with enjoyment of telephone contact with customers.
4. Analytical skills to solve problems effectively.
5. Fluent in German and proficient in written and spoken English.
6. Independent, solution-oriented work style and trusting, team-oriented cooperation.

We offer you :

Trusting cooperation, open and transparent communication, and employee satisfaction are the cornerstones of our harmonious and informal corporate culture. We offer various benefits, regular company events, and opportunities for individuality to motivate and connect our team.

Our additional benefits at a glance :

• Flexible working hours and the option to work from home.
• Company health management offers, including a health budget and free fitness activities.
• Financial support for the company pension scheme.
• Individual further training opportunities.
• Mobility options, including the possibility of using a job bike or a salary conversion in the form of a company car.

Find out more about our additional benefits.

Apply now!

If we have piqued your interest, we look forward to receiving your application via email (emailprotected) or through our application form on our homepage.

For questions about the application process or the position, please contact Kathrin Bremer at 04525 / 49700.

Redline DATA GmbH EDP Systems

More information at :

J-18808-Ljbffr