Btp Activation -Senior Customer Success Partner

buscojobs España; Barcelona; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading company in technology is seeking a Senior Customer Success Partner in Barcelona. The role involves engaging with customers to enhance their use of SAP solutions, requiring extensive experience in IT and cloud technologies. The ideal candidate will possess excellent communication skills, a customer service mindset, and the ability to navigate complex organizational dynamics.

Formación

• At least 7 years of experience in the IT Industry.
• Strong understanding of Cloud Technologies and SAP BTP portfolio.
• Ability to manage complex organizational dynamics.

Responsabilidades

• Engage with customers to increase consumption of SAP BTP services.
• Analyze customer needs and execute activation plans.
• Serve as the primary point of contact for SAP BTP.

Conocimientos

Communication

Customer Service Mindset

Problem Solving

Technical Knowledge

Educación

Bachelor's Degree in IT or related field

Descripción del empleo

Social network you want to login / join with :

Btp Activation - Senior Customer Success Partner, Barcelona

Client : Location :

Barcelona, Spain

Job Category : Other

EU work permit required :

Job Reference :

399076414692786176032460

Job Views : Posted :

31.03.2025

Expiry Date : 15.05.2025

Job Description :

We help the world run better . The SAP Business Technology Platform CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

Key Responsibilities & Tasks

• You will proactively engage with RISE with SAP and Pay-As-You-Go customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account team.
• You are the primary SAP BTP point of contact and will drive alignment across SAP and customer resources.
• You will analyze your customer’s technical needs and execute activation plans for your assigned customers.
• You have expertise with digital transformation and advise on technical and business architectures.
• You will instruct and prepare the customer to make the best use of the solution, in alignment with their project goals, SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders.
• You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.

Experience & Language Requirements

You have a broad understanding of Cloud Technologies, Integration, Application, Data, Infrastructure and Security technology domains in the enterprise software world. You can map these domains to BTP Architectures and Services to solve customer business problems. You have professional knowledge of Cloud software solutions and Cloud delivery models. You have a working knowledge of hybrid and cloud-based landscapes and can guide customers on technology architectures and strategies. You can engage with a customer to help them articulate goals and get started.

You will excel in this role if :

• You have excellent communication and presentation skills. Familiarity with design thinking methodology is a plus.
• You communicate proactively and can prioritize efficiently.
• You have a strong sense of accountability.
• You have the ability to host and manage digital events with a broad international and multicultural audience.
• You have a strong customer service mindset and customer empathy.
• You can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• You have the ability to continuously adapt to the unique business and cultural practices of each region / country.
• You can tailor, articulate and clearly communicate messages relevant to each target audience.
• You have a deep understanding of one or more areas of the SAP BTP portfolio : SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
• You have foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.).
• Understanding and implementation experience with one or more SAP Solutions, in particular S4 / HANA.
• You have at least 7 years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project / Product Management, Project Implementation, Pre-sales, Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
• You have a passion for learning new technologies and are excited to try new approaches in an effort to drive scalability.
• You enjoy problem solving to find the win for the customer in a fast-moving team-based environment and can guide new team members into the role.

We build breakthroughs together

We win with inclusion . SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M / F / Vet / Disability : Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID : 336205 | Work Area : Sales | Expected Travel : 0 - 10% | Career Status : Professional | Employment Type : Regular Full Time

J-18808-Ljbffr