Mobile Associate - Retail Sales

buscojobs España; Toledo; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

Join T-Mobile as a Mobile Associate and be a part of a dynamic retail team. You'll engage with customers, provide exceptional service, and help them navigate their shopping journey. With a commitment to employee growth and a competitive pay structure, this role offers a fantastic opportunity to develop your skills in a fast-paced environment.

Servicios

Medical, dental, and vision benefits

401(k) and stock plans

Paid time off and holidays

Tuition assistance

Parental leave

Family building benefits

Insurance options

Employee discounts

Formación

• 6 months of customer service and/or sales experience required.
• Passionate about connecting with customers and learning.
• Ability to balance customer needs and performance goals.

Responsabilidades

• Provide a world-class customer experience and build loyalty.
• Become skilled with digital tools and demonstrate services.
• Establish relationships with T-Mobile employees to enhance customer experience.

Conocimientos

Customer advocacy

Sales skills

Collaboration

Competitive drive

Adaptability

Educación

High School Diploma/GED

Descripción del empleo

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They build meaningful connections with customers, deepening relationships and providing education, demonstrations, and personalized device and service solutions. This role is designed for learning, with new associates working with their team to build skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience and building loyalty by helping customers continue their shopping journey online, via Customer Care, or in-store. Explore individual needs and demonstrate the latest technology and accessories, approaching interactions with integrity and compassion.
2. Become skilled with digital tools for interactions and onboarding, demonstrating coverage, plans, and services that meet customer needs. Complete training on in-store experience, new skills, processes, and system knowledge. Seek out information and stay informed about wireless innovations.
3. Establish relationships and partner with T-Mobile employees across channels to own the customer experience, resolve issues, identify small business leads, and support team initiatives to foster an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate who enjoys connecting and having fun (Required)
• Competitive drive with success in fast-paced sales environments (Required)
• Willingness to learn and collaborate with peers and leaders (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50/hour, with incentives and growth opportunities. All employees are guaranteed a minimum of $20/hour including incentives. Employees are also eligible for an annual stock grant.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family building benefits, tuition assistance, disability, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

We support growth and career development. Join us and live our values. We are an Equal Opportunity Employer and committed to diversity. For accommodations, contact [e-mail] or call 1-844-873-9500.