Information Technology Support Engineer

buscojobs España; Sevilla; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in digital transformation is seeking an Application Support Analyst to provide technical support and troubleshoot applications. The role involves collaborating with end-users and cross-functional teams to enhance user productivity and application performance. You will be responsible for managing incidents, maintaining documentation, and ensuring smooth operations of applications while adapting to a flexible work schedule.

Servicios

Flexible schedule

Hybrid work plan

Additional vacation days

Floating Holidays

Sabbatical Pack

Global Family Leave Policy

Health and wellness platform access

Life insurance

Flexible Remuneration Plan

Club Schneider discounts

Formación

• 2 years of experience in application support or a related role.

Responsabilidades

• Provide first-line support for application-related issues.
• Troubleshoot application problems and conduct root cause analysis.
• Collaborate with cross-functional teams to resolve technical issues.

Conocimientos

Problem-solving

Communication

Interpersonal skills

Attention to detail

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Herramientas

MySQL

SQL Server

Oracle

Descripción del empleo

Do you dare to lead the digital transformation to create a more sustainable world?

At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 150,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24 / 7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

What will you do?

The Application Support Analyst is responsible for providing technical support and troubleshooting for applications used within the organization. This role involves collaborating with end-users, understanding their requirements, and ensuring smooth operation of applications to enhance user productivity.

Key responsibilities :

• Provide first-line support for application-related issues, managing incidents and service requests.
• Troubleshoot application problems, conduct root cause analysis and implement solutions.
• Collaborate with cross-functional teams to resolve technical issues and improve application performance.
• Maintain application documentation, including user manuals, FAQs, and training materials.
• Ability to test and debug applications.
• Assist in the testing and deployment of upgrades.
• Develop and implement minor enhancements and bug fixes to existing applications based on user feedback and business requirements, ensuring minimal disruption to ongoing operations.
• Monitor application performance and conduct regular health checks.
• Train and support end-users on application functionalities and best practices.
• Be an IT owner for applications taking responsibility for the application strategy considering business needs and technical requirements. The SPOC for any topic regarding the application. Ensuring information and documentation for the application is up to date
• For applications that you own you are responsible for Certification process launching and

execution as well as the application landscape including infrastructure, data flows, cybersecurity checks and integrations.

What qualifications will make you successful for this role?

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2 years of experience in application support or a related role.
• Knowledge of database management (MySQL, SQL server, Oracle)
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Customer-focused with a passion for delivering exceptional support.

What will you get?

We adapt to you :

With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.

We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.

Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.

Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.

Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).

We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.

We take care of you :

With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24 / 7 psychological support, as well as access to nutrition counselling, fitness classes, and more!

From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centres to keep your body active in the way you like best.

Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.

With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.

We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.

We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favourite stores.

You will have life insurance for your protection.

We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.

With Club Schneider, you will enjoy special discounts at your favourite stores, restaurants, travel agencies, and other external services.

Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

DIGINFR24

Let us learn about you! Apply today.

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