Customer Service Executive

buscojobs España; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading travel tech organization seeks an Operation FIT specialist to join its Italian team in Barcelona. The role involves managing online reservations, coordinating with travel agents, and solving operational challenges. Candidates should be fluent in English and Italian, with a strong service orientation and problem-solving skills.

Formación

• Service-oriented persona with high communication skills, fluent in English and Italian.
• Experience working B2B with travel agents/business professionals.
• Ability to adapt quickly to new technologies and procedures.

Responsabilidades

• Operational handling of online reservations for hotels, flights, and car rentals.
• Coordinate offline requests with internal departments.
• Solve operational and administration cases/tasks from A-Z.

Conocimientos

Communication

Problem Solving

Creative Thinking

Descripción del empleo

TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our Italian team.

• Please apply only if you're fluent in English + italian and have experience in the Travel Industry
• Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,
• Coordinate offline requests with internal departments.
• Handling bookings / cases with last-minute and on-spot challenges to solve problems.
• Receiving incoming calls helping travel agents using the platform and managing reservations with special requests
• Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.
• Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders.
• Operating a few online systems at once, providing service to travel agents.
• Responsible to solve operational and administration cases / tasks from A-Z

Qualifications :

• Service oriented persona with high communication skills, fluent in English + italian
• Independent, self-motivated, patient, and goal-oriented work style, solving problems.
• Can control and lead multiple tasks, activating all resources to efficiently solve cases.
• Experience working B2B with travel agents / business professional in the industry.
• Ability to adapt quickly to new technologies, products / system, and company procedures.