(S-289) - Customer Care Specialist (Spanish Market)

Thefork; Córdoba; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is on the lookout for a customer support specialist who is passionate about enhancing customer experiences. In this role, you will engage with customers through various channels, providing tailored solutions to their inquiries. The company fosters a flexible working environment, offering a permanent contract and a competitive salary, along with numerous perks like lunch vouchers and health insurance. Join a diverse team that values inclusivity and continuous learning, all while enjoying a vibrant workplace culture filled with fun and collaboration.

Servicios

Comida en restaurantes

Seguro de salud cubierto

Desarrollo profesional continuo

Acceso gratuito a la app Calm

Eventos de team building

Beneficios de estilo de vida

Ambiente de trabajo flexible

Oficinas increíbles con áreas de ocio

Seguro de vida y discapacidad

Formación

• Experiencia en un entorno de atención al cliente.
• Capacidad para resolver problemas y satisfacer las necesidades del cliente.

Responsabilidades

• Responder a solicitudes entrantes por teléfono, correo electrónico y chat.
• Asistir a los clientes con preguntas sobre el libro de reservas electrónico.

Conocimientos

Comunicación efectiva

Atención al cliente

Conocimiento de herramientas CRM

Fluidez en inglés

Herramientas

CRM tools

Descripción del empleo

• Answer incoming requests via phone, email and chat
• Assist our customers on questions about our electronic reservation book, our website or app
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs

Who you are :

• Based in Barcelona
• Native level of Spanish and fluent in English. Speaking more languages is always welcome!
• An open-minded person with a high level of communication skills
• Care about customer needs and always try to make their experience unique and satisfactory
• Knowledge in CRM tools
• Experienced in a customer support environment

What we offer :

• An awesome team (not everybody likes our jokes, but we try our best)
• A Permanent contract (that can be useful in life)
• Flexible working environment (2 days home office per week)
• Competitive fixed salary, bonus and equity (yes, equity!)
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• International teams - More than 30 nationalities and 16 offices worldwide
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc.
• Continuous learning and development programs (with full access to LinkedIn Learning!)
• Free access to the Calm app - A program dedicated to help you have the best work / life balance
• Health insurance fully covered by the company
• Life Insurance and Disability at no cost to the employee
• Amazing offices with dining, coffee point on each floor, and leisure area
• Team building events (we love karaoke. A lot. A lot.)

We believe that we are better together, and at TheFork, we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

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