Call Center Agents for German Customer Service Reception

Adecco (Spain); Málaga; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Una empresa de renombre en el sector de la hospitalidad busca agentes de call center apasionados por el servicio al cliente y con fluidez en alemán. En este emocionante rol, serás la voz de la compañía, brindando una experiencia excepcional a cada cliente. Trabajarás en un entorno dinámico, donde la atención al detalle y la empatía son clave para garantizar que cada interacción sea memorable. Si tienes un perfil comercial y experiencia en ventas, esta es tu oportunidad para brillar y crecer en la industria. ¡Únete a un equipo diverso y comprometido con la excelencia en el servicio!

Formación

• Dominio avanzado del alemán, tanto oral como escrito.
• Experiencia previa en atención al cliente es altamente valorada.

Responsabilidades

• Manejo de llamadas de clientes de habla alemana y resolución de consultas.
• Identificación de oportunidades de venta y promoción de servicios.

Conocimientos

Atención al cliente

Comunicación efectiva

Empatía

Experiencia en ventas

Trabajo en equipo

Proactividad

Capacidad de escucha activa

Descripción del empleo

Are you passionate about customer service and fluent in German? This is your chance to shine in the hospitality industry! We are looking for dynamic and enthusiastic call center agents to join the customer service team of a renowned company in Málaga. As part of the team, you will be the voice of the company, providing an exceptional experience to every customer who reaches out. This role is in-person, allowing you to be part of a vibrant and energetic work environment.

Your main responsibility will be handling incoming calls from German-speaking customers, addressing their inquiries, managing their requests, and ensuring that every interaction is memorable. Additionally, you will have the opportunity to demonstrate your sales skills, as part of your role will involve identifying sales opportunities and promoting the company’s services. If you have sales experience and a commercial profile, we are looking for you!

You will work in an environment where attention to detail and empathy are key, ensuring that every customer feels valued and heard. The company values diversity and teamwork, so you will join a group of passionate professionals dedicated to providing the best possible service.

Requisitos

To succeed in this exciting role, it is essential that you have an advanced level of German, both oral and written. Previous experience in customer service is highly valued, as well as the ability to work in a fast-paced, results-oriented environment. A commercial profile and sales experience will be a plus, as they will allow you to maximize business opportunities.

Additionally, we are looking for individuals with excellent communication skills, capable of empathizing with customers and offering effective solutions. The ability to work independently as well as part of a team is fundamental, as it will allow you to collaborate with your colleagues to provide excellent service. The company seeks proactive individuals with a positive attitude and a desire to learn and grow within the hospitality industry.

¿Qué ofrecemos?

Your responsibilities will include receiving calls from German-speaking customers, offering personalized assistance, and resolving any concerns or issues they may have. Additionally, you will be responsible for providing accurate information about the company’s products and services, ensuring each customer receives the attention they deserve. Your ability to actively listen and communicate effectively will be crucial to your success in this role.

You will also identify opportunities to enhance the customer experience by offering creative and efficient solutions. Your ability to build trustful relationships with customers will be essential, as you will be a key point of contact for them. You will also be responsible for keeping accurate records of customer interactions, using the tools and systems provided by the company.