Full-time Receptionist - Málaga - New opening - (Málaga)

Sonder; Málaga; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Sonder is seeking Front Desk Hospitality Agents for a new property in Málaga opening in July 2025. This role focuses on creating memorable guest experiences through exceptional service and effective communication. Ideal candidates will have a customer service background, excellent problem-solving skills, and a positive attitude.

Formación

• Experience in hotels, restaurants, or customer-facing roles.
• Personable and service-oriented attitude.
• Strong computer skills and ability to navigate multiple applications.

Responsabilidades

• Be the welcoming face of Sonder, leaving a positive first impression.
• Guide guests through the technology-rich Sonder experience.
• Handle guest interactions professionally, resolving issues.

Conocimientos

Problem-solving

Customer service

Communication

Organization

Descripción del empleo

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same; each property has a bespoke design and features a mix of rooms, suites, and apartments. Our mobile app allows guests to navigate their stay effortlessly, from check-in to checkout. We believe in continuous improvement and aim to change the way people stay, for the better.

Life at Sonder

We strive to create a workplace where employees thrive. Our culture influences decision-making, communication, and interactions, guided by our Leadership Principles, which are central to our values and actions.

About the Role

We are opening a new property in Málaga in July 2025 and are seeking Front Desk Hospitality Agents. This role is ideal for those who enjoy guest interaction, creative problem-solving, and delivering exceptional service. As the face of Sonder, you'll create memorable guest experiences and ensure high satisfaction.

Responsibilities

1. Be the welcoming face of Sonder, collaborating with team members to leave a positive first impression on guests and partners.
2. Guide guests through the technology-rich Sonder experience, maximizing their engagement with our app and self-service features.
3. Communicate effectively with guests both in person and digitally, anticipating and addressing their needs for a seamless stay.
4. Handle guest interactions professionally, resolving issues and accommodating requests whenever possible.
5. Maintain cleanliness and organization of guest-facing and back-of-house spaces to ensure a welcoming environment.
6. Support back-of-house operations, including quality audits, inventory checks, and minor maintenance or tech issues; support multiple properties as needed.
7. Assist market leadership with administrative tasks to ensure smooth operations and continuous improvement.

Qualifications

1. Experience in hotels, restaurants, or customer-facing hospitality roles.
2. Personable, service-oriented, and positive attitude.
3. Excellent problem-solving skills and proactive guest service approach.
4. Strong computer skills and ability to navigate multiple applications.
5. Organized, diligent, and detail-oriented, thriving in a fast-paced environment.
6. Flexible schedule, willing to work mornings, evenings, weekends, and holidays.
7. Ability to stand for long periods and lift up to 50 pounds.
8. Proficiency in additional languages is advantageous.
9. Reliable smartphone for work purposes (expenses reimbursed).