7P Ibiza - Front Office Agent

buscojobs España; Islas Baleares; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading hotel in Ibiza is seeking a Front Office Agent to ensure exceptional guest experiences through excellent service and effective communication. Responsibilities include check-ins, check-outs, and maintaining hotel standards. The ideal candidate will have experience in luxury hotels and be proficient in Spanish and English. Join a dynamic team with opportunities for growth and a supportive work environment.

Servicios

Transport

Accommodation

Meals on Shift

Uniform Washing

Career Growth Opportunities

Job Stability

Formación

• Proficiency in Spanish and English; additional languages are a plus.
• Knowledge and experience in 5-star/luxury hotels.

Responsabilidades

• Checking in and checking out hotel guests according to standards.
• Maintaining good communication with colleagues.
• Using suggestive selling techniques.

Conocimientos

Customer Orientation

Service Focus

Teamwork

Dynamic

Innovative

Pragmatic

Educación

Suitable Studies

Descripción del empleo

What we are looking for

The job of

• Front Office Agent

is successfully executed when :

• All front office-related duties are done in accordance with hotel standards.
• Up-selling is focused on and executed in order to increase room revenues.
• Shift closing is done properly.
• Financial Policies and Procedures are supported and followed.
• Ensures that energy and material saving policies are followed and waste is recycled.
• Maintains good communication with all colleagues in own team and other departments on matters that may affect the operation of the hotel and guest well-being.

Usual job responsibilities include

Checking in and checking out hotel guests in a friendly and caring manner according to 7Pines Resort Ibiza standards. Displaying a professional and positive image of the hotel, as they play a crucial role in the first and last impression the guest receives. Proper day-end closing, assigning rooms, accommodating special requests, using suggestive selling techniques, answering guest requests and questions, and coordinating with housekeeping are key responsibilities. Keeping informed of product, service knowledge, and hotel activities is also essential.

What you will find

• Facilities such as transport, accommodation, meals on shift, and uniform washing.
• An excellent working environment with a committed and cohesive team.
• Opportunities for career growth internally and internationally.
• Job stability with advancement opportunities.
• Innovative tools to assist performance.

Requirements

The ideal candidate should have:

• Open-mindedness, EU citizenship, and suitable studies.
• A focus on service, customer orientation, and results.
• Proficiency in Spanish and English; additional languages are a plus.
• Knowledge and experience in 5-star/luxury hotels.
• The ability to work both in a team and independently.
• Be dynamic, innovative, and pragmatic.