Couple Support Associate (Temporary)

The Knot Worldwide; Las Palmas de Gran Canaria; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated individual to join their Concierge team, focusing on providing exceptional support to users across multiple countries. This role emphasizes strong communication skills and empathy, ensuring that users receive the guidance they need in their search for suppliers. With a temporary contract based in Barcelona, this position offers a unique opportunity to contribute to a leading global wedding marketplace. Enjoy a range of benefits including private health insurance, home office allowances, and access to professional development tools. If you thrive in a dynamic environment and are passionate about customer service, this role is perfect for you.

Servicios

Private health insurance paid by the company

Home office allowance

Access to a laptop and mobile phone

Tax relief options for Ticket Restaurant

Development tools: TKWW University and Udemy courses

On-demand mental health assistance

Formación

• Erfahrung im Kundenservice oder Vertrieb, insbesondere im Outbound-Bereich.
• Starke Kommunikationsfähigkeiten in Spanisch und Italienisch.

Responsabilidades

• Verstehen der Bedürfnisse der Nutzer und Bereitstellung von Unterstützung.
• Erstellung einer positiven Benutzererfahrung durch effektive Kommunikation.

Conocimientos

Empathie

Kommunikationsfähigkeiten

Outbound Calling

Computerkenntnisse

Spanisch

Italienisch

Englisch

Herramientas

TKWW University

Udemy

Descripción del empleo

Here at The Knot Worldwide, we believe in doing work that matters. In 16+ countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, and more) provide best-in-class products, services, and content to take celebration planning from inspiration to action. We are one of the most trusted global wedding Vendor Marketplaces, our mobile apps are top-ranked, our features are premier and our magazine is a go-to on the newsstand.

ABOUT THE ROLE AND OUR TEAM

The Knot Worldwide (TKWW) is looking for a person focused on communication for the Concierge team. In this position, you will provide support to users of our platform to help and guide them in the search for suppliers, primarily through phone interactions, with additional support via chat and email. The countries to be managed are Spain, Italy, France, Portugal, Brazil, Mexico, and other countries in the south of LATAM.

Your primary goals will be to deliver exceptional service and create a positive user experience, all while meeting departmental objectives.

Your position will be based in our office in Barcelona.

This Job is Temporary :

RESPONSIBILITIES

• Understand the user's needs
• Effectively use the company's tools for professional development
• Generate a good user experience
• Follow up on the whole user process

SUCCESSFUL CANDIDATES HAVE

• User oriented
• Empathy and integration with the team
• Open-mindedness to changes in priorities and work processes
• Strong communication skills (verbal and written)
• Experience with outbound calling (sales and/or customer service)
• Ability to work under pressure of high workload
• Good computer skills and quick learning of tools
• Spanish and Italian skills are required
• English skills will be taken into account

BENEFITS :

• Private health insurance paid by the company
• Home office allowance
• Access to a laptop and mobile phone as a work tool
• Tax relief options for Ticket Restaurant, Ticket Transportation, and Daycare
• Development tools: TKWW University and Udemy courses
• TYPS: easy app to ask for salary advance payments in 48h
• Referral program
• Getting married or having a baby? We have a gift for you!
• On-demand mental health assistance

Job function :

• Customer Service
• Technology, Information and Internet

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