IT Systems Engineer

• Deploy and support IT infrastructures on site, including Servers, ESX, Filers (NetApp), and Networking (as Smarthands to the NetOps team).
• Provide daily technical support to EA studios on desktop, laptop, Mac, game consoles, mobile devices, and meeting room techs, L2 / L3.
• L3 support for operating systems and client software, including Windows, macOS, Office 365, Azure, and Microsoft Endpoint Manager.
• Manage local IT projects and deliver global / regional IT projects at the sites.
• Follow EAIT processes to perform change, incident / problem, and configuration management tasks.
• Purchase IT hardware / software for studio infrastructures and manage and track IT assets.
• Support studio employees working from home.
• Develop relationships and communicate with business teams and studios.
• Report to the Site IT Manager, Madrid.

Qualifications

• 4+ years of experience in an IT support role.
• Experience working with Windows server, VMware / vSphere, Azure, and AWS.
• Experience in programming / scripting languages Python and Powershell with source code management tools Git and Perforce.
• Understanding of basic network protocols including TCP / IP, UDP, DNS, SMTP, HTTP, HTTPS, as well as network hardware. Support of NFS and CIFS (Experience with NetApp is an asset).
• Interest in DevOps methodologies and technologies (Docker, Chef, Ansible, etc.).
• Experience in supporting PC desktop, laptop, Mac, game consoles, meeting room techs, Windows, macOS, Office 365, Zoom, Slack, Google Drive, Microsoft Endpoint Manager, and VPN client software is a plus.
• Solid problem-solving and troubleshooting skills.
• Good written and spoken English skills for global teams.
• Customer-centric mindset, knowing how to respond appropriately in challenging situations.
• Passionate about growing in IT tech areas and willing to take on challenges.