Head Of Crm Salesforce (Remote Friendly)

buscojobs España; Badajoz; A distancia; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading company in healthcare technology is seeking a Head of CRM to optimize Salesforce for business growth. The role involves strategic leadership, cross-functional collaboration, and enhancing process efficiency. Ideal candidates will have extensive Salesforce experience and strong leadership skills.

Servicios

Private health plan

Share options after 6 months

Free English classes

Unlimited access to emotional well-being tool

Birthday leave

Formación

• Proven experience managing large-scale Salesforce implementations.
• Hands-on experience with Salesforce Sales & Service Cloud.
• Experience leading complex CRM migration projects.

Responsabilidades

• Define and implement the long-term Salesforce strategy.
• Lead the architecture and customization of Salesforce.
• Oversee global Salesforce migration and training.

Conocimientos

Leadership

Analytical Skills

Stakeholder Management

Adaptability

Educación

Salesforce Certifications

Herramientas

Salesforce

HubSpot

Talkdesk

Descripción del empleo

You might have heard about us, but under a different name: Doctoralia. It all started 10 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and empowered patients by giving them access to leave and read reviews about their visits. We then provided doctors with technology to manage bookings easily and save time, so they could focus on what they love: treating patients. Today, we invite you to join us in making healthcare experiences more human.

Docplanner at scale

We are leaders in 13 countries, trusted by over 90 million patients monthly. Nearly 300,000 specialists believe in our platform, supported by leading venture capital firms like Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. With over 2,700 employees worldwide, we maintain the startup mindset we began with over a decade ago.

As the Head of CRM (Salesforce), you will lead the strategic vision and optimization of Salesforce to drive business growth. Your responsibilities include overseeing system integrations, reporting, change management, and developing a high-performing CRM team. This role requires technical expertise, cross-functional collaboration, and leadership to enhance process efficiency, data integrity, and automation.

How will you make an impact?

1. CRM Strategy & Leadership: Define and implement the long-term Salesforce strategy to support GTM teams in increasing efficiency, automation, and data-driven decisions.
2. Salesforce Optimization: Lead the architecture, customization, and enhancement of Salesforce, ensuring alignment with global sales, customer success, and operations processes.
3. Cross-functional Collaboration: Partner with sales, customer success, marketing, finance, and product teams to standardize CRM workflows across 13 countries.
4. Global Process Standardization: Establish best practices for lead management, sales pipeline tracking, customer onboarding, retention, and expansion in Salesforce.
5. CRM Governance & Data Integrity: Develop policies for data quality, security, and compliance, ensuring integration with external tools like HubSpot, Outreach, Demodesk, and Talkdesk.
6. Implementation & Change Management: Oversee the global Salesforce migration, ensuring structured rollout, stakeholder engagement, training, and adoption.
7. Reporting & Leadership Visibility: Define KPIs and dashboards for real-time insights into sales and CS operations to aid leadership decisions.
8. Technical Oversight & Scalability: Manage system configurations, integrations, automation, and API connections to improve efficiency and scalability.
9. Team Leadership & Development: Lead and mentor the Salesforce team, fostering continuous learning and innovation.
10. Vendor & Budget Management: Oversee vendor relationships, contract negotiations, and budget for Salesforce and related tools.

What will help you thrive?

• Proven experience managing large-scale Salesforce implementations, preferably in SaaS or multi-market environments.
• Strong leadership skills with experience managing technical and cross-functional teams.
• Ability to standardize processes while accommodating regional needs across diverse markets.
• Hands-on experience with Salesforce Sales & Service Cloud, automation tools, integrations, and data management.
• Data-driven mindset with strong analytical skills.
• Excellent stakeholder management skills, capable of influencing executive and operational teams.
• Experience leading complex CRM migration projects.
• Salesforce certifications (preferred): Administrator, Advanced Administrator, or Architect.
• Knowledge of connected tools like HubSpot, Outreach, Demodesk, Talkdesk.
• Adaptability and resilience in a fast-paced environment.
• Fluent in spoken and written English.

Getting to know each other - What does the recruitment process look like?

• 30-minute interview with a Global Talent Partner.
• Business case preparation, with a few days’ notice.
• 60-minute interview with the hiring team to discuss your insights.
• 60-minute interview with the Hiring Manager and team lead to evaluate your leadership skills.
• Offer (subject to references)!

What you will get in return?

• Competitive salary based on experience.
• Private health plan.
• Share options after 6 months.
• Free English classes.
• Unlimited access to the Ifeel emotional well-being tool.
• Birthday leave to spend with loved ones!
• Participate in our referral program and be rewarded for bringing talented colleagues.
• An amazing team that will support you throughout your journey.

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