Key Account Regional - Supermercados

buscojobs España; Navarra; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Vice President of Client Success to transform client relationship teams into a high-performing unit. This role involves strategic leadership, client advocacy, and collaboration across various teams to ensure exceptional client experiences and satisfaction. The ideal candidate will have a strong executive presence, proven leadership skills, and a passion for fostering engagement and continuous improvement. The position requires a minimum of 10 years in relevant leadership roles and a willingness to travel internationally.

Formación

• Minimum of 10 years in leadership roles related to payroll, benefits, HR, or outsourced services.
• Experience in developing high-performing teams and talent management.

Responsabilidades

• Build and lead a high-performing Client Success leadership team focused on delivering an exceptional client experience.
• Collaborate with senior leaders to optimize global client relationships.
• Drive initiatives to improve governance, processes, engagement, and client loyalty.

Conocimientos

Leadership

Communication

Change Management

Collaboration

Time Management

Educación

Bachelor's Degree

MBA

Descripción del empleo

The Vice President of Client Success will be a key member of the CSL and GV Senior Leadership Teams, reporting directly to the President of Celergo Streamline, with a dotted line to the SVP Globalview and the SVP Client Success Management. This senior role holds full responsibility for ensuring that Global Payroll clients derive maximum value from their relationship with ADP throughout their lifecycle. Success will be measured by retention and renewal rates, client advocacy, share of wallet growth, and engagement and loyalty as indicated by NPS.

The VP of Client Success will transform existing client relationship teams into one high-performing, scalable team that meets the needs of our Global Payroll clients. She/he will be accountable for team performance and will have high visibility with executive and senior leadership, requiring mature leadership, change management, and strong interpersonal skills.

KEY RESPONSIBILITIES :

1. Build and lead a high-performing Client Success leadership team focused on delivering an exceptional client experience as measured through NPS.
2. Collaborate with senior leaders across ADP and partner networks to optimize global client relationships.
3. Cultivate a culture of continuous improvement and strong associate engagement.
4. Manage resources and costs to maximize revenue growth, NOI, and client satisfaction.
5. Develop the Client Success strategy in alignment with other executive leaders.
6. Monitor business performance proactively and take corrective actions as needed.
7. Partner with functional leaders to oversee business health related to client loyalty, service, operations, and compliance.
8. Supervise all client success associates, focusing on training, coaching, motivation, and development.
9. Drive initiatives to improve governance, processes, engagement, and client loyalty.
10. Challenge established processes and generate innovative solutions to enhance client offerings.
11. Communicate project strategies and secure funding and buy-in from stakeholders.
12. Oversee disaster recovery efforts and manage related communications in partnership with Global Security.
13. Ensure compliance and contractual ownership within the Client Success organization.
14. Leverage global best practices to optimize processes across Global Payroll.
15. Implement and manage performance metrics and reporting systems.
16. Keep leadership informed of progress and initiatives, ensuring alignment with strategic plans.

SUPERVISORY RESPONSIBILITIES :

Lead a global team of 8 Client Success leaders and 180 associates across multiple locations.

SKILLS AND KNOWLEDGE :

• Strong executive presence and relationship-building skills at all organizational levels.
• Ability to work under pressure and meet deadlines.
• Experience in matrix environments with influence across multiple relationships.
• Leadership qualities focused on collaboration, integrity, and results.
• Experience in developing high-performing teams and talent management.
• Proven ability to foster an engaged workforce and establish stakeholder partnerships.
• Experience in driving process improvements and change management.
• High energy, resilience, and positive outlook.
• Excellent communication, time management, and organizational skills.
• Passion for quality, adaptability, and cross-cultural collaboration.

EDUCATION AND EXPERIENCE :

• Bachelor's Degree, MBA, or higher.
• Proficiency in English, both written and oral.
• Minimum of 10 years in leadership roles related to payroll, benefits, HR, or outsourced services, with multinational team experience.

OTHER :

Willingness to travel internationally as required.