Application Services Engineer

Solera; Sevilla; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An innovative company is seeking an IT Application Engineer to enhance operational excellence through technical expertise in identity and access management. In this pivotal role, you will tackle complex application issues, monitor system performance, and collaborate with IT and development teams to ensure seamless software implementation. Your contributions will directly impact the efficiency and reliability of critical application services, fostering a culture of continuous improvement. If you are passionate about delivering exceptional service and driving operational processes forward, this opportunity is perfect for you.

Formación

• Deep technical experience in identity and access management.
• Strong analytical and troubleshooting abilities for complex issues.

Responsabilidades

• Diagnose and resolve complex application issues for optimal performance.
• Monitor application performance and implement strategies for improvement.

Conocimientos

Identity and Access Management

Application Troubleshooting

OS Scripting (Bash, PowerShell, Python)

Analytical Skills

Technical Issue Resolution

Herramientas

Windows Operating Systems

Linux Operating Systems

Virtualization Technologies

Cloud Computing

Descripción del empleo

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.

The Role

The IT Application Engineer will play a crucial role in Solera’s day-to-day operations and initiatives. The successful candidate will possess a deep level of technical experience surrounding identity and access management, focused on production application services support, including Windows and Linux Operating systems, and various proprietary software platforms. The role centralizes around application troubleshooting, deep technical experience, and collaboration with team members to resolve technical issues daily.

Desirable skills include OS scripting techniques involving Bash, PowerShell, and/or Python. Experience in virtualization technologies, cloud computing, application architectures, and managing large teams is also beneficial.

What You’ll Do

• Diagnose and resolve complex application issues to ensure optimal performance and usability for various systems and users, coordinating with department heads to pinpoint and fix issues.
• Monitor application performance to measure uptime and downtime and implement strategies to improve availability and performance.
• Manage and resolve technical issues as they arise, provide incident reports, and see through the resolution process to completion.
• Conduct regular reviews of systems to ensure application health, security, and availability.
• Collaborate with IT and development teams to ensure software projects are properly implemented and to update applications as required.
• Document procedures and practices in a clear, concise manner, ensuring that the organization can rely on this guidance in the future.
• Responsible for monitoring, measuring, performance, availability, security, recovery, and throughput of application services.
• Oversee the operational integrity of tools, systems, and infrastructure, including technical or process changes that could impact application services.

What You’ll Bring

• A passion for excellence in the delivery of service to customers and colleagues alike.
• A drive to improve operational processes and procedures.
• Understanding of DR planning and execution, with the ability to influence IT infrastructure, IT applications, and business owners on DR planning and practices.
• Technical experience in building and troubleshooting application architectures.
• Strong analytical and troubleshooting abilities to resolve complex technical issues.

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