Credit Collector Public Customer

buscojobs España; Ourense; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Werfen, una empresa innovadora y en crecimiento, busca un profesional en cobranzas para asegurar la precisión de los saldos de los clientes y gestionar las cuentas por cobrar. Este rol incluye el seguimiento de deudas, la resolución de problemas de facturación y el contacto directo con los clientes. Se valorará la experiencia previa en cobranza y la capacidad para trabajar en un entorno dinámico.

Formación

• Mínimo 3 años de experiencia en cobranzas o cuentas por cobrar.
• Conocimiento de procedimientos de facturación y cobranzas.
• Idiomas: Español y Catalán (nivel nativo o negociación) y Inglés son valiosos.

Responsabilidades

• Monitorear cuentas para identificar deudas pendientes e iniciar acciones de cobranza.
• Investigar datos históricos para cada deuda o factura.
• Identificar y contactar a clientes sobre pagos atrasados.

Conocimientos

Trabajo en equipo

Flexibilidad

Orientación a resultados

Capacidad para trabajar bajo presión

Educación

Título universitario preferido

Descripción del empleo

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality.

Job Summary

The main function is to proactively analyze and control all the registries with the customer’s correct department to ensure customers' outstanding balances are accurate and paid. Responsibilities include following up on debt maturity, ensuring all invoices are collected promptly, and triggering escalation procedures for past due invoices to manage and cash outstanding balances. The role involves obtaining information about invoice status and payment forecasts, along with detailed problem-solving management.

Key Accountabilities

• Monitor accounts to identify outstanding debts and initiate collection actions.
• Investigate historical data (delivery notes, purchase orders, invoices, offers, tenders, technical assistance documents, etc.) for each debt or bill.
• Identify and contact clients to inquire about overdue payments, engaging with the appropriate interlocutor for each case.
• Follow up on incidents (internal or external) to promote timely debt payments.
• Provide customer service regarding information requests or claims of disconformities.
• Conduct face-to-face visits to customers as needed.
• Resolve billing and customer credit issues, assisting with cash allocation and reimbursements.
• Update account status records and collection efforts.
• Report weekly and monthly on collection activities and accounts receivable status.

Minimum Knowledge & Experience

• At least 3 years of experience in collections or accounts receivable.
• Knowledge of billing and collections procedures.
• Experience with accounts receivable is a plus.
• University degree preferred.
• Languages: Spanish and Catalan (native or negotiation level) and English are valuable.

Skills & Capabilities

• Team player.
• Flexibility and adaptability to a fast-changing environment.
• Results-oriented.
• Ability to work under pressure.
• High work capacity.

Travel Requirements

• Approximately 25% of the time.

If you are interested in continuous learning and daily challenges, we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer committed to diversity. We strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin, age, disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by law. If you require accommodation during the application process due to a disability, please contact us for assistance.