Developer Support Engineer

buscojobs España; Albacete; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Developer Support Engineer to provide technical support for the Auth0 SaaS platform. The role involves resolving customer issues, managing support tickets, and collaborating with teams to ensure customer success. Ideal candidates will have a strong technical background and excellent problem-solving skills.

Servicios

Flexible work environment

Talent development opportunities

Impactful social initiatives

Formación

• 2+ years in technical support or software development.
• Strong analytical and problem-solving skills.
• Self-motivated with minimal guidance needed.

Responsabilidades

• Support and maintain customer implementations of Auth0 SaaS.
• Own customer issues from troubleshooting to resolution.
• Create documentation for troubleshooting and processes.

Conocimientos

Analytical skills

Problem-solving

Effective communication

Customer-focused attitude

Descripción del empleo

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Get to know Okta

Okta is The World’s Identity Company. We enable secure and flexible access, authentication, and automation across any technology—anywhere, on any device or app. Our Cloud solutions transform digital interactions, placing Identity at the core of business security and growth.

At Okta, we celebrate diverse perspectives and experiences. We value lifelong learners and those who can contribute uniquely to our team.

Join us! We’re building a world where Identity belongs to you.

Our tech is built by passionate people. We seek team members who bring energy, commitment, and collaboration, continuing the legacy of Auth0, our identity platform designed by developers for developers to make login processes safe, seamless, and secure.

Words, code, or people—whatever your skill, there’s a place for you here.

About the Role

We are looking for individuals with technical support experience to provide complex support for the Auth0 SaaS platform. You will work closely with customers to resolve issues, perform operational maintenance, and ensure long-term customer success, requiring passion and energy in a fast-paced environment.

Responsibilities

• Support and maintain customer implementations of Auth0 SaaS, resolving technical and non-technical issues promptly.
• Own customer issues from troubleshooting to resolution.
• Manage support tickets to meet or exceed customer expectations.
• Build strong relationships with clients to ensure high satisfaction.
• Collaborate within a dynamic support team to exceed customer expectations.
• Utilize your technical and business analysis skills to solve complex problems and share best practices.
• Create documentation for troubleshooting and processes.
• Report bugs and collaborate with Engineering on product issues affecting customers.
• Coordinate with other departments to promote customer success.

Minimum Requirements

• 2+ years in technical support or software development, or 2-5+ years as a business/technical analyst in software implementation projects.
• Strong analytical and problem-solving skills.
• Self-motivated with minimal guidance needed to understand complex concepts.
• Ability to switch between multiple complex tasks efficiently.
• Excellent problem subdivision skills to identify root causes.
• Customer-focused attitude and proactive approach.
• Effective communication and presentation skills.
• Continuous improvement mindset, with the ability to plan and execute growth strategies.

Technical Domain Focus

• Fundamentals of software development and architecture.
• Knowledge of HTTP, encryption, and security principles.
• Understanding authentication and authorization concepts.
• Experience with auth protocols such as OAuth2, OIDC, SAML, LDAP, Azure AD, etc.

Additional Details

• Potential rotation for weekend/on-call shifts to ensure 24x7 support.

What We Offer

• Impactful social initiatives.
• Talent development and community building at Okta.

We provide a flexible work environment with tools and benefits to support your productivity and success, whether remote or in-office. Travel may be required for onboarding.

Okta is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected statuses. We accommodate applicants with disabilities upon request.

For privacy and data security policies, see our Privacy Policy.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job functions: Engineering and IT
• Industries: Security, Software Development, IT Services

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Location updates: Elche, Spain; Madrid, Spain; remote options available.