Client Retention Manager

ProjectFitter.ai; Barcelona; A distancia; USD 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading company in the tech industry is seeking a Client Retention Manager to oversee client interactions and manage accounts across diverse industries. The ideal candidate will have strong communication skills, experience in B2B tech, and a passion for technology and people. This full-time role offers competitive compensation, remote work opportunities, and professional growth.

Servicios

Competitive monthly rate in USD

Opportunity to work remotely

Paid intensive training and trial period

Medical Policy

Formación

• Exceptional command of written and spoken Ukrainian and English (C1-C2 levels).
• 2+ years of experience in B2B tech industry.
• Tech-savvy critical thinker and problem-solver.

Responsabilidades

• Manage accounts from 30+ countries and maintain communication with tech teams and clients.
• Proactively mediate and resolve client questions.
• Integrate new accounts and onboard new tech specialists.

Conocimientos

Interpersonal skills

Time management

Problem-solving

Communication

Multitasking

Herramientas

Asana

Jira

Keynote

PowerPoint

Excel

Descripción del empleo

Are you a people person with a knack for managing teams and building relationships? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you!

We're on the lookout for a Client Retention Manager who will be the heartbeat of our client interactions and the guiding star for our teams.

Requirements

What You Need :

• Exceptional command of written and spoken Ukrainian and English (C1-C2 levels);
• 2+ years of experience in B2B tech industry;
• Tech-savvy critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel);
• Team player who worked on cross-departmental projects for further service delivery enhancements;
• Skilled in time management and has experience working with time management platforms (Asana, Jira etc.);
• Having great interpersonal and communication skills, excited about communicating with people;
• Excellent at organizing and multitasking, being able to work with several accounts at the same time;
• Having a track record of taking responsibility;
• Love people and new technologies;

What You Will Do :

• Integrate new accounts;
• Manage accounts from 30+ countries and a diverse list of industries;
• Maintain constant communication with tech teams and clients;
• Proactively mediate and resolve any clients' and tech specialists' questions;
• Maintain security standards within teams and also on the client's side;
• Ensure that agreements are adhered to by all parties;
• Moderate candidate introduction to new projects, onboard new tech specialists and facilitate their lifecycle with a project;
• Help talented people from your teams grow and develop professionally;
• Work with diverse cultures and countries, and meet wonderful people;

Would be a big plus :

• Good sense of humor;

We Offer :

• Competitive monthly rate in USD;
• Business hours;
• Opportunity to work remotely;
• Financial and professional growth;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Medical Policy;

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

IT Services and IT Consulting

J-18808-Ljbffr

J-18808-Ljbffr